Salesforce.com Services for the Uncommon Organization."The road to best begins with Better!"

Responsible for onsite technical support of implementation and enhancement of retail dealer and DMA (dealer marketing area) integrated digital marketing solutions across a Big 3's North American dealer network (6000+ dealers). Solution deployed to all dealers simultaneously, enabling all of the auto manufacturer's OEM brands to coordinate marketing campaigns across multiple media types while directing consumer traffic to dealer web sites for action.

Lead strategic and tactical operations for 14-member Security Auditing and Administration team organized across a Big 3's global organizations to comply with "Sarbanes-Oxley" legislation. Lead implementation of log file processing automation tools (PERL, Oracle, MS Excel, MS Access), improving auditor efficiency by over %1600 (from 20-30 servers per auditor per day to 500+) while simultaneously improving audit accuracy. Managed project and coordinated activities enabling the transfer of service operations from North America to Chennai, India, resulting in a $600,000+ annual cost savings.Successfully planned and delivered $250,000+ solution for interfacing MS SQL Server 2000 and IBM DB2 databases with Demand Solution Forecast Management and Resource Planning modules for a North American furniture maker. utilizing co-located team of technical and business resources. Project delivered on time and under budget.Lead team of analysts in business requirements definition and system use case design for Blue Cross Blue Shield of Michigan’s planned configuration of Connecture’s InsureConnect product suite for small group renewal and enrollment processing.

Directed planning and resource estimation for 7+ strategic product enhancements for an n-tier, high security, global collaboration web portal.Developed, deployed and marshaled new Change Control and Application Deployment processes, improving application quality and reducing customer down time during deployment from days to hours.Lead weekly project status meetings with corporate vice-presidents, focusing on key project status indicators and horizon-level plans.

Lead (3) team members in development and implementation of master project and resource allocation plan, project metrics, and project reporting tools for corporate deployment of SAP’s R/3 ERP software system (initial deployment planned for 2 continents, 12 locations simultaneously utilizing total project team of 100+ people).

Lead (20) member project team in definition, design and deployment of a global web-based margin management system in 14 weeks within tight cost constraints (less than $250K).Directed and managed end user launch, implementation and training for MS Outlook email deployment for 3 large scale industrial facilities (8000 end users).

Invented new method of securing pre-assembled subcomponents to heat exchanger core matrices, resulting in year over year savings of $1.2M. Published in Research Disclosure, August 1997 (RD-40037), Managed "state of the art" parallel flow heat exchanger manufacturing processes project ($10M project), achieving early launch of process under project budget funds.