Torrey Schweigert Email & Phone Number

Results-driven, quality-focused professional with extensive experience in Technical Support. Adept at overseeing large operational teams within demanding corporate environments and developing key performance metrics while effectively delegating and monitoring tasks to achieve goals. Recognized as a decisive leader who is technically adept with a track record of establishing strong client relationships; skilled in establishing productive rapport through honesty, integrity, and collaboration while maintaining the highest levels of professionalism

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  Dod It Service Desk Agent Ii

  Vse Corporation

  Sep 2022 - Present - Alexandria, Va

  • Providing support to a web-based registration portal and streaming video services for the Departmentof Defense mobile application for all overseas military and their families.• VOIP systems, Smart TV's, Roku and Fire stick, Apple and Android phones and devices, as well asgaming system applications supported.• Understanding, resolving, ticketing, and escalating problems to appropriate departments whennecessary.• Working professionally in a remote work environment while maintaining sensitive data and followingstrict Department of Defense security protocols.