Torrey Stephens Email & Phone Number

Plano, Tx, Us

All responsibilities for up to 15 locations in four states. Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses. Compiling reports for home office based on financials & monthly performance goals. Nominate team members for outstanding productivity. Develop team members through ongoing coaching on sales techniques. Assess job applications and made hiring recommendations to bring in top candidates for key vacancies. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.RecruitingCustomer complaintsSalesMerchandising and MarketingCollections negotiations with delinquent tenantsDirected marketing strategiesSafety trainingTransitioning new acquisitions into portfolioAuditingTraining , Coaching, and Development of team in earlier role as District Training Manager.Maximized rental income while minimizing expenses through effective planning and control.Handled disciplinary actions, performance appraisals, counseling, and personal improvement plans.Led routine maintenance of Self Storage assets with focus on safety, upkeep and proper handling of emergency repairs.

Dallas/Fort Worth Area

Won "Manager-of-the-Month" eight times in an 18-month period. Reduced concessions & discounts from over $12k per month to under $2k per month while growing occupancy by 13% and increasing retail sales by 400%.-Evaluated effectiveness of training programs and recommended improvements to upper management-Conducted orientation sessions and organized on-job training for new hires-Organized and edited training manuals, multimedia visual aids and other educational materials-Alternated training methods as expected improvements were not reached-Trained staff during demonstrations, meetings, conferences and workshops-Trained new hires to perform cross-training exercises with experienced workers-Led daily, weekly and monthly coaching, counseling and feedback sessions-Managed flagship facility during this period with eight Reduced discounts & concessions by 75%

Fort Worth, Texas, United States

Officiated 125+ games over 3 year period from Peewee to Varsity classifications.Stopped game to review specific plays and issued penalties or other consequences to maintain orderly game play.Inspected both teams' equipment before game to verify compliance with established standards.Enforced league rules and regulations to maintain game structure and encourage good sportsmanship.Promoted good sportsmanship among players.Signaled beginning and end of game with prescribed body postures and signal flags.Notified players, coaches and officiating team of rule infractions and relevant penalties.Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions.Navigated difficult situations, employing communication skills and de-escalation techniques..Explained and taught regulations and rules to players and coaches.Communicated with fans, coaches, players and other officials.

Greater New Orleans Area

Responsible for financial performance, budgeting, staffing, development of new facilities (rent-up), and transition of new acquired locations. Performed audits, coaching, and coordinated maintenance & repair projects. Developed & implemented local marketing programs. Also, created new training program/manual, revised audit from a subjective to an objective grading system. Developed & implemented targeted plans to improve the performance at challenged, inner-city locations.

New Orleans, Louisiana, United States

Auditing, training, development of personnel & facilities. Streamlined an office standardization program to enhance the professional apperanace of our managers and offices. While doing this, also had direct responsibility for my home facility which grew NOI by 21%, occupancy 18%, and retail sales 800%.

Greater New Orleans Area

West Palm Beach, Florida Area & Dallas-Fort Worth Area

Associate’S Degree, Geology/Earth Science, General

Activities and Societies: Dean's List five timesGraduated with a degree

Hawaiian Field Studies

Activities and Societies: Hawaiian Field Studies