Igniting Change Counseling Center is an outpatient office leading the charge to help people overcome mental and behavioral health challenges and to achieve real connection. Providing healing and recovery for pre-teens, teens, young adults, and adults who experience compulsive behavior, trauma, depression, anxiety, and other challenges. Groups and individual therapy.

Founder, bootstrapper, supervisor, and licensed therapist.

Manage TD Ameritrade's local Retail Risk Management department that supports the business units of the TD Ameritrade education subsidiary, Investools.

(Employment terminated due to department elimination)o Initiated $2.4 million in loans with an additional $20 million+ in pending loans and $50 million+ in pending deposits from new clients in 7 monthso Initiated relationships with business leaders in all industries o Identified and fulfilled product needs of new clients o Researched businesses and industries to enhance effectiveness of cold contacts o Contacted and initiated relationships with executives at over 300 businesses in Salt Lake and Utah Countieso Emphasized company strength and direction to potential clientso Analyzed and interpreted financial trends and operations management of potential business clients to determine the plausibility of desired loans and other services

o Trained over 400 teams totaling over 2,800 people as part of team implementing Franklin Covey’s Four Disciplines of Execution o Coached team leaders to identify and achieve top performance goals As part of a training team, I help managers and departments in the bank to implement strategies of execution to increase their efficiency, productivity, and employee engagement in order to accomplish their most important goals. This involves teaching, coaching, and motivating the managers to fully implement effective practices.

o Counseled borrowers on financial aid and other personalized support and solutionso Represented company in college events, presentations, community relations o Strengthened relationships with schools, state, and private agencies through quality service, communication, and project collaboration I was responsible for the basic federal student loans operations. I was also actively involved in special projects, strategic planning, relationship building with schools, students, and government agencies, counseling with students and parents, marketing, and loan documentation.Because Zions Bank discontinued their involvement in the federal student loan program, our department was eliminated.

o Facilitated $12 million (67%) growth in commercial checking revenue from 2004 to 2006 through competitive analysis and implementation of strategic pricing changes o Organized and implemented biometric check cashing system by introducing innovative technology into traditional branch system to attract “unbanked” consumers o Developed and implemented a small business product suite o Managed special rate programs for money market accounts given to most valued clients o Analyzed features of commercial bank products for competitiveness and profitability o Defined and analyzed fee income trends for all bank products to identify needed changes o Collaborated in creation of print and online marketing initiatives for various products o Created and reviewed content of both online and print materials in Spanish o Contributed to development of marketing for new-to-market check cashing product o Created financial and usage models to measure product profitability and operating trends As Product Manager, I developed and defined profitability for business products, reported key information to executive management, implemented pricing changes to maximize profitability while maintaining competitiveness in the market, managed an exception rate program for special money market accounts, and served as a product support contact to aid relationship officers in their communication with customers.

Taught high school-age students a core religious curriculum for one school year.

In this role, I worked as an operations consultant to FranklinCovey's affiliate offices in Canada and Europe. This included creating financial models for tracking product cost trends, identifying and improving poor product margins by reallocating costs, reducing inventory obsolescence, improving sales channel analysis, and creating various ad-hoc reports and analyses.

o Managed multi-million-dollar internal cost allocation system across all departments As a Financial Analyst, I managed, interpreted, and reported important information to executives. I also helped prepare presentations for senior financial executives.