- Provide supervision and strategy for the Community Engagement Department, including capacity building trainings and consulting, grantmaking, and volunteer programs- Inspired adoption of ClickUp for department project management and serve as staff lead for organization-wide use- Creation of content for and facilitation of committee meetings, cohorts, volunteer trainings, and department meetings- Planned the UpWard Summit, a local conference with over 300 attendees and 4 tracks of breakout sessions- Evaluate grantmaking program through collection, analysis, and data presentations- Ensure strategic alignment across departments through regular check-ins and information sharing

- Strategy, development, and execution of all grant processes, including traditional, capacity building, and hackathons- Introduced trust-based philanthropy principles and facilitated Board of Directors' approval- Built CRM in ClickUp to streamline communication with stakeholders

- Digital marketing strategy- Process planning & operations- HubSpot strategy- ClickUp strategy& implementation

- Managed a team of 2 project managers, 2 content writers, and 1 digital marketing manager- Reviewed, developed, and implemented company policies and procedures- Led strategy planning and analysis for new and current clients- Conducted project postmortems to determine profitability and suggested changes to client retainers- Served as project manager and lead strategist for 2 high-profile clients

- Managed 2 project managers, promoting development and training through weekly one-on-one meetings and reviews- Developed ongoing company processes and new project management technology implementation- Continued in Inbound Marketing Project Manager role: marketing and website strategy (including e-commerce), implementation, email marketing, social media marketing, email automation, analysis, reporting, SEO (content & technical), & content marketing strategy.

-Successfully managed inbound marketing campaigns and website projects; including development, implementation, and reporting utilizing HubSpot and other tools-Managed a project that increased website visits by 26% and online leads by 50% in one year through conversion optimization and inbound marketing strategies-Knoxville HUG (HubSpot User Group) co-leader, includes planning events from start to finish and presenting.

-Successfully analyzed the overall school environment, identified needs, and developed programs for improving the climate.-Created, implemented, and managed group programs addressing student organization, study skills, and test taking skills. 80% of students showed an increase in test scores after completing the program. 94% of classes were passed by students. -Defused crisis situations and met individually with students to plan for academic success and discuss emotional issues.

-Successfully managed approximately 30 cases at a time for adults and children in a community mental health setting.-Developed person centered plans for each client every six months. -Provided information and referral, agency linkage, advocacy, home visits, and follow-up services as defined by Treatment Plan. -Implemented crisis intervention and emergency services, as well as utilized center-wide and community resources as needed for client benefit. -Facilitated groups for social skills, anger management, and communication in order to help clients meet and exceed goals.

-Planned and executed music therapy group for children from ages two to five with developmental delays, including autism spectrum disorders, with a certified music therapist. -Successfully converted to Freedom EMS system from paper system.-Maintained insurance claims, client statements, and client accounts.

-Managed up to 40 cases at a time for families with children from birth to age five with developmental delays. -Mediated group meetings to write plans for treatment. -Successfully connected families with appropriate resources.

-Prepared payroll, including taxes.-Managed accounts payable and receivable.-Successfully learned, set up, and used Quickbooks for all office accounting. -Developed office handbook and tracking system for tax purposes. -Website creation.

-Managed cases for foster children and families. -Successfully defused crisis situations. -Presented findings to court in written form. -Supervised visitation for families.