Torri Luke Email & Phone Number

Atlanta, Ga, Us

Strategic Engagement Manager: Discover how Corporate ERG's and DEI divisions can align with Juneteenth NYC for their social impact initiatives.Prospect and develop strategic partnerships with local community organizations, influencers, and enterprises to participate in various activations during the Juneteenth 3-Day celebration.Lead Designer:Responsible for the digital transformation, branding, and website design resulting in increasing unique visitors from 7K in 2020 to 35K+ in 2022.

Conduct prospect research direction and analysis, develop ideas, produce and execute detailed strategic plans for relationship- and partnership-building that resulted in deal negotiations and salesMaintain relationships with key business executives and stakeholders while developing profitable solutions and comprehensive strategies for return of investments through phases of engagement with target audience, digital transformation, and community outreach. My account received a 200% ROI through first phase of executing strategyIdentify business challenges and collaborate with sales team to develop growth opportunities to meet sales quotas within territory. Provide advisory in developing technology strategy to deliver business outcomes that resulted in new leads & revenue generated. Developed a road map, business case, and technical strategy for new investments

Atlanta, Georgia, Us

Redmond, Washington, Us

• A trusted business advisor to Microsoft's Premier Support customers providing quality Service Delivery Management.• Support SharePoint 2010/ 2013 for Enterprise customers. Act as the primary contact while delivering advanced technical troubleshooting support and problem resolution for Fortune 500 customers. High-level managers and top-tier IT administrators depend on my skills after exploiting all of their resources.• Leads as a case-wellness expert. Identifies and addresses process gaps to streamline process, and shares solutions broadly to improve the customer experience.• Proactively and consistently mentors frontline engineers• Successfully identify and resolve SharePoint problems while empowering customers through advocacy, knowledge transfer, and evangelism • Demonstrated exceptional interpersonal “soft skills” to maintain customer’s confidence with Microsoft Support during critical situations such as deployments, upgrades, implementation of hotfixes, migrations, restorations, and recovery from a substantial loss in business functionality. • Effectively communicate and collaborate with individuals from other teams or organizations creating a seamless experience and providing world class support to our customers• Created a community of individuals who learn and feed off of the successes and challenges of others.• Secured customers renewal in support services with dedication to resolving a highly sensitive issue that impacted the company globally.• Inquires about customers’ end-to-end technical environment, and identifies and removes obstacles. Provides solutions that exceed expectations.

Uxbridge, West London, Gb

Responsible for creating and maintaining SharePoint 2010 User Profiles for Global Business Information System’s teamCompleted technical specifications, coding, unit testing, integration testing and documentation for enhancements of process mapping for migration of legacy SAP infrastructure to fully operating in SharePoint 2010.Managed the queues in the security database to ensure all requests are handled appropriately and timely

Bachelor'S Of Science, Computer Science

Bachelor'S Degree, Computer Science