Torris Thomas Email & Phone Number

United States

Maintained customer accounts and recorded account information. Assisted with customer financial accounts and processing customer adjustments. Oversaw product recalls. Used sales computer technology to maintain customer records and orders. Cold called potential customers. Informed existing customers of promotions and deals.• Made product recommendations or services to customers based on their needs and preferences.• Directed customers to the correct representatives to ensure their needs are met.• Followed communication guidelines, policies, and procedures.• Upgraded and canceled customer accounts by customer request.• Handled customer complaints and provided alternatives and/or solutions to ensure resolution of complaints.• Reached out to customers via email and telephone to verify account information.• Ensured customers are satisfied with their purchases or service.• Assisted customers in placing orders, fulfilling refunds and handling exchanges.

United States

Worked and cleaned data in Microsoft Excel to add to Power BI. Worked in Microsoft Visio. Worked in Microsoft PowerPoint. Helped create Dashboard/Metrics/KPI framework also perform data maintenance. Functional Knowledge of Smartsheet’s. High level of skill in Dashboard/Metrics/KPI framework creation.• Developed business requirements for a Supply Chain data repository to consolidate multiple ERP data sources into a comprehensive source for analytics.• Partnered with the IT organization on the development and implementation of algorithms required to extract and cleanse data into the Supply Chain data repository.• Developed and implemented diagnostic tools for use by business users to identify performance opportunities and root cause for action planning.• Developed, implemented, and presented key metrics and KPIs to internal and external customers.• Further tasks not involved in this Job Description that the immediate leader/manager assigns verbally or in writing.

Maintained a product tracing system. Reconciled shipping data using Enterprise Resource Planning (ERP) System. Ensured all filings, documents, and regulatory reports are accurately completed in a timely manner. Assisted with or performs other related tasks as assigned. Reviewed customer orders, examined stocks, and distributed merchandise, products, and materials in distribution center. Packaged materials and equipment ensured that shipping documentation is accurate, and materials are protected adequately for shipment. Prepared and maintained records of merchandise shipped.• Achieved human resource objectives by recruiting, training, and scheduling of employees.• Developed warehouse design by planning layout, product flow, and performing cross-functional duties.• Maintained a safe work environment by establishing, following, an enforcing company standards and procedures.• Packaged and prepared products and merchandised for final shipment and posted weights and shipping charges. • Compared nomenclature, stock numbers, and other listed information on packing slips to verify accuracy of purchase orders and shipped orders.• Compiled and performed data entry tasks to maintain inventory, purchasing, shipping, and other records.• Used data sources such as contracts, purchase orders, invoices, requisitions, etc. and verified inventory computations against physical count of stock and adjusted errors and documents discrepancies with proposed corrective action.• Maintained manual or computerized records such as material inventory, in-process production reports, and status of material locations.• Compiled information on receipt of disbursement of material, equipment, merchandise, or supplies, and computed inventory balance, price, and cost.• Determined the most efficient and economical routing and mode of transportation.• Initiated investigations into causes of misdirected shipments, damage or shortages in shipments or overcharges in freight cost.

Executed and supported the physical inventory count process for packaging, ingredients, raw materials, and finished goods. Supported the investigation and resolution of inventory discrepancies identified within the plant. Supported the warehouse team with any finished goods label correction. Worked on other project work as assigned by management.• Balanced and maintained accurate inventory levels within SAP for all direct and indirect materials.• Maintained and updated records because of the inventory counts and reconciliations.• Supported inbound deliveries and counts of indirect materials ensuring that they are recorded and delivered to the proper internal departments.• Adhered to safe work practices following all safety regulations and guidelines.• Adhered to Good Manufacturing Practices following all sanitation and process procedures and guidelines.

Ensured standards and safety regulations are observed. Addressed and discussed issues and proposed solutions with superiors regarding the receiving process. Documented quality assurance activities and created audit reports. Made recommendations for improvement. Created training materials and operating manuals. Prepared and implemented some receiving policies and procedures. Performed routine receiving inspections and process tests.• Identified and resolved workflow and production issues.• Identified gaps in efficient process workflow and suggested steps for receiving process improvement.• Collected, prepared, and analyzed data for corrective action and process improvement.• Supported receiving operations and critical business situations.• Ensured materials and products meet defined product specifications and standards.• Provided clear directions for change and assisted in change management.• Documented the results of all receiving inspections. Reviewed, compiled, and analyzed information to prepare reports.• Utilized data monitoring tools to highlight analysis priorities. Accepted responsibility for own safety and that of others.• Assisted in defining and improving processes as part of a team. Oversaw revision or development of new receiving processes.• Investigated receiving process issues to identify root causes and ensure issues are addressed and resolved.• Played an active role in the development of receiving inspection requirements.• Analyzed all customer feedback for trends and continuous improvement.• Prepared and presented materials/findings both internally and externally.

Assisted Supervisor with physical inventories and cycle counts of both inbound and outbound products to ensure inventory accuracy in the network or at a site. Supported Supervisor in directing inventory staff in the completion of work. Supported training and adherence to all corporate and site level procedures and policies, and Standard Work as outlined in the Kenco Quality Management System (KQMS) in addition to the Employee Involvement Program, Labor Management, LEAN, and Six Sigma manufacturing processes.• Ensured operational/customer issues are communicated and met as required.• Participated in root cause analysis of inventory discrepancies, including research and resolution. Used various problem-solving tools such as Continuous Improvement and LEAN Six Sigma tools/methodology to determine root cause and resolution.• Assisted with stow consolidations to create space in the warehouse as needed.• Safely operated powered industrial equipment to move products or materials for distribution such as clamp/slip sheet equipment, order picker; load, unload, and stores materials/products in designated areas.• Reviewed and analyzed daily inventory reports.• Managed inventory and production reports through WMS for efficiency improvement opportunities.• Taught new hires how to perform warehouse functions properly using RF scanners.• Reviewed the logistics of inventory and equipment management to ensure adequate supply availability.• Applied logistics and supply chain management techniques to execute the efficient and effective running of day-to-day business operations.

Bachelor’S Degree, Science In Business With Supply Chain Management Certificate

Associate’S Degree, Arts With A Concentration In Business Foundations, A