Torsten Merkel Email & Phone Number

Bad Homburg Germany

Landratsamt Hochtaunuskreis (Public County Office) 2/1997– 4/2016Processed 3 years of past archived collections to reduce overall outstanding receivables by over 50% within one yearSuccessfully managed and maintained a customer base of between 28,000 - 48,000 accounts (out of 64,000 account customer base) Key assist in successful migration of accounting software upgrade, best practices and regulatory requirements; recommended modificationsServed as the subject matter expert while training 4 individuals to educate in the software for the SAP Module in support of training & quality assurance while recommending actions to improve performance and complianceCoordinated work of the unit by determining priorities; scheduling, assigning, and explaining work; and overseeing the completion of the workDeveloped, implemented and maintained customer agreement installment contracts and entered deferrals due to payment plans Reconciled all daily payments collected through the county court collections processManaged customer and legal representatives relations via written and verbal correspondence and preparation of enforcement procedures