Change management:Major losses or profits. Corporate succession. New technologies.Every new framework condition requires the company to adapt its structure and culture.I'll show you how to successfully manage specific changes.Everything is going well. But it could be better.With my help, you can set up your company to ensure that permanent optimisation becomes an integral part of your corporate culture. Maintain new paths. Secure knowledge transfer. Use resources optimally.Project management:Every project has a beginning and an end.The speed and success with which you reach your goal depends on how you structure the intervening steps. I will show you how to set up an efficient Project Management Office (PMO), support project participants, follow-up on developments, and keep track of everything at all times.Establish project management methods with me that maximise your team’s full potential for every project, in a sustainable way. For the innovative edge on competitors.Process management:There are recurring processes in every company. Often with well-rehearsed and recurring weaknesses.In my analysis, I will reveal loss drivers and show you how to fix them.Strengthen your company’s competitiveness by establishing continuous improvement processes (CIP) with me. Minimise lost time. Motivate employees. Maximize profits.Temporary/interim management:You’ve been unable to successfully fill a management position. One manager is absent due to illness. The company is to be restructured from the ground up. There are many reasons why skills gaps arise in management. I will take on any upcoming tasks as an interim manager. Subject-related or comprehensive. Benefit from my many years of experience in management positions with different industries. Temporary management. Sustainable effects.In the event that I cannot cover one of your requirements myself, I will be happy to put together a suitable team from my partner network.

Assignment 2018: Setting up PMO at Kaffee PartnerSupporting SME and corporate companies with consulting, process-/project-management and interim

Succesful assignments:1. Project leader in a process Improvement program (B2B-processes, leading energy service company) 2017/2018)2. Interim PMO for an energy company 2018, setting up carve out and preparing activities for a joint venture for the smart living and data driven business models area in an energy company (2018)

-3 successful multisite improvement projects with installing sustainable new management operating systems(including leading other consultants - ROI 3:1 to 6:1)-10 operational analysis

Assignment 2017:-Project lead in a carve out for a german telecommunication company Assignment 2016:-Project lead for a rebranding campaign for a german telecommunication company (one of the top 3 provider)-Project and risk management for the board-Planning a mail campaign for informing customers about rebrand-Writing proposals for the company’s website and for the local shop-Supporting marketing workshops for fibre network products-Preparing and following up on all operational tasks coming from the rebrand, including customer communication and hotline

Supporting Optimization Projects with Change Communications and Consulting Work.Communications Officer in a Post Acquisition Improvement Project

Project lead for a successful lean optimization project in the sales department for a precision steel stripe mill:-Sales volume increased by 15%, campaign management-Improving internal processes, work allocation and interfaces, bid and order process, forms and workflows, new CRM with SAP in the Cloud-Restructuring and new customer segmentation-Installing a management control reporting system, meeting structure and operational KPIs -Training Lean administration, Muda, 5S and change management

Supporting sales meetings and negotiations

-Leading the yearly external Audit-Consulting in the startup phase and yearly follow up-Contact to the government for getting the certification

-Roll out of operational excellence model in a multinational company-Productivity and delivery service project in 8 sites (+11% productivity)-Installing a target operating model and preventive maintenance-Hiring, training and leading 2 junior consultants-Leading 2 senior consultants-Leading a turnaround project in a medium sized plant (+20% productivity)-Senior Consultant in 2 "wall-to-wall" analysis which lead to 2 improvement projects(+25/+30%, ROI 4:1/5:1)

-Classroom trainings in Project Management, Internet and Mind Mapping seminars

-Executive search-Recruiting management staff and experts in the field of telecommunications-Specialist areas: product, project, quality and process management,data warehouse and business intelligence

-Analysing and making recommendations regarding sales, telephony andtelemarketing processes-Analysing and making recommendations regarding software support-Selecting personnel and carrying out restructuring work-Optimising the call centre and introducing a help desk-Providing consultancy services when upgrading CRM software

-Analysing the market and arranging the market launch on behalf of Sheepworld greetings cards in Denmark-Preparing and setting up the trade-fair stand at the Formland trade fair for gift articles in Herning (DK)-Conceiving a mailing campaign

-Working on various sales projects in the areas of art and gift articles

-Key-account work (mail-order operations)-Responsibility for outbound campaigns aimed at customer reactivation-Operational responsibility (two call centres)

-Responsibility for the department, budget and 500 Employees/28 Manager-Increasing key operative figures, e.g. calls and active sales-Responsibility for the technical back office-Introducing a UMTS video customer-care system, establishing BlackBerry support-Managing and strategically organising business customer care-Responsibility for customer care at the Cebit trade fair

-Responsibility for running the Site, budget and for 440 Employees/20 Manager (including commercial power of attorney)-Managing information management projects-Taking over the international directory enquiries operations-Setting up a universal directory enquiries service and an SMS directoryenquiries service, restructuring the Site-Running a donations hotline for the ProSieben Red Nose Day-Introducing a capacity planning system based upon Astrum software

Responsibility for customer care at debitel.net and berlin.de-Introducing an e-mail management system and a customer support chat system-Setting up a second-level care system for mobile Internet access-Conceiving and developing an Internet strategy

-Responsibility for technical customer care (including budget and 160 Employees/9 Manager)-Responsibility for dealing with business management complaints and for e-mail-based customer services, introducing an automated e-mail reply system

-Managing the Site (including responsibility for the budget, 300 Employees/15 Manager)-Responsibility for looking after Quelle’s Danish export customers (including warehousing and invoicing)-Working on a project to reorganise Quelle’s customer services-Managing system administration projects-Selecting a piece of ACD software for all of Quelle’s call centres and introducing a capacity planning system based on Invision software-Setting up a service offering specialist advice on banking, insurance products, mobile telephony, hifi-Carrying out direct-response TV campaigns-Expanding the call centre from 60 to 300 members of staff