Toru Matthew Email & Phone Number

Honolulu, Hi, Us

Create and publish daily/weekly mortgage rate sheets pulled from the market, process requests by mortgage loan officers and member inquiries regarding said rates & sheets in a timely manner to minimize chances of monetary penalties to the credit union, accurately process purchase advices from our loan sales, diagnose and resolve any discrepancies, and notifying related parties of transactionsAccurately price, commit loans, and determine an acceptable “gain on sale” in contrast to our expected margins, deliver to the corresponding investors within a reasonable timeframe according to their specific guidelines, and ensure delivery clearance of shipped files.

Honolulu, Hawaii, United States

Maintained and processed documents from loans that have closed, tracked and obtained proof of insurance on collaterals (auto, home), processed payoff-payments, and maintained departmental records and ensuring they were stored in the proper locationIncreased departmental productivity by producing an excel worksheet equipped with cross-referencing functions to replace an outdated procedure that took longer to complete.

Honolulu, Hawaii, United States

Enhanced cash-handling skills by processing cash, card, and check transactions, learned and mastered operating the company’s unique programs (POS, BOPIS, and Customer Database). Received a 100% rating from a mystery shopper and also City Mill’s Kokua Maika (exceptional customer service) recognition within 6 months with the company

Honolulu, Hawaii, United States

Tasked with researching and analyzing the credit union’s digital banking platforms, comparing it with other financial institutions, recommending improvements and additions as needed, and finally presenting the results to the my mentors and the management team.Demonstrated organizational skills by compiling relevant data towards the project, employed time management skills by setting and meeting deadlines needed for presentation, and increased interpersonal skills by networking with HSFCU internal and external members. Developed knowledge of banking and HSFCU’s corporate culture, experienced real life business practices, and improved professional and leadership skills.

Honolulu, Hawaii, United States

Collaborated with two other interns to gather data to be used in multiple work streams assigned by the T.R.U.E Initiative (combating real-life issues in Hawaii’s community such as parking unavailability, retaining local IT talents, and even designing an innovation center for the bank) and presented to VP of IT department Our intern team successfully picked a vendor for one of the T.R.U.E Initiative work streams (AI augmented call center) which the bank decided to move forward with in January 2020

Honolulu, Hawaii, United States

Responsible for handling service requests from students and faculty members anddirecting certain requests to appropriate manager. Employed Microsoft Word and communication (oral, written) skills to address requests through emails and phone calls.In charge of keeping workstation clean and tidy, organize files into appropriatecabinets, and ensuring efficient and accurate monetary transactions concerning print orders and student IDs issuance and renewals.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Study Abroad Semester