- Screening and directing incoming telephone calls- Providing direct customer service to internal and external calls- Managing confidential information- Composing a variety of correspondence to include; letters, memos, and e-mails- Monitoring, and tracking receivable transactions- Providing assistance in maintaining departmental filing system- Performing other related duties as assigned- Make travel arrangements including hotel reservation for employees- Handle incoming and outgoing mail- Onboarding/I-9 Compliance- Handling Unemployment Claims- Gather and enter new employee information into payroll, rapid pay card and E-Verify systems- Garnishment ,lien/levies, Child supports and third party payments set up and knowledge- Administering drugs screenings - Completing pervious and current employment verifications

• Meeting sales goals measured daily/weekly/monthly• Consults with customers in a professional, upbeat manner• Ensures customers are educated on the Golden Rules of Tanning and that all company and legal requirements are met• Maintains a clean and organized salon• Cash handling, opening/closing business• Daily administrative paperwork, and goal tracking • Outgoing, energetic, positive sales people to accurately represent our brand, provide our clients with exceptional customer service.• Highly motivated to achieve sales goals, thriving on a commission driven environment.

Manage shift operations to ensure specific and direct alignment with company goals. Responsible for all aspects of store operations, including adherence to Palm Beach Tan quality standards, systems and procedures. Manage the store with sales-building as a continual focus. Responsible for monitoring ans controlling costs including labor, costs of sales, and sales revenue. Assist in recruiting, hiring, developing and maintaining the highest quality staff. Works collaboratively with Store Manager and support personnel and ensures timely and effective communications on all projects and initiatives.

Performs payroll and administrative duties to support Operations including responding to client inquiries via phone and email, timely and accurate processing client payrolls, auditing payrolls, auditing reports, and resolving payroll issues.-processing small company payrolls -superior customer service -garnishement,lien/levies, Child supports and third party payments set up and knowledge -Multi state payrolls and taxes -resolving customer support tickets via Zendesk-Creating and analyzing reports-Time and attendance system knowledge-Knowledge of 401(k), cafeteria plans and flexible benefit plans-effecient with Microsoft 365, Excel and Word

-Amicable in nature and good at greeting guests-Answer busy multi-line phone system; screen calls, and refer callers to appropriate personnel as necessary-Good communication and interpersonal skills-Schedule and confirm meetings- Conference Room -Provide superior customer service-Help ensure that payroll packages are shipped to correct location-Assist with sealing checks and organizing reports to be sent out in packages -Manage all client 8655s and make sure they are up to date with the IRS-Execute miscellaneous projects company wide

Make outbound calls to the homeowners who have contacted us previously looking for a home improvement contractor to follow up on how the project is progressing. Assist them in submitting another request if they are still in need of more estimates, and then upsell additional requests through HomeAdvisor.- Make outbound calls on previous consumer's service requests- Give excellent customer service to each person - Cross and up-sell other services through effective questions and conversation- Verify the accuracy and validity of consumer service requests- Participate in meetings and ongoing training sessions

Combination of customer service and sales, taking inbound calls or making outbound calls to homeowners who are looking for a home improvement contractor, helping them submit their request, and then upselling additional requests through HomeAdvisor.- Contact customers on accounts, including outbound customer contact when appropriate.- Negotiate transactions in accordance with established laws, regulations, and policies.- Cross and up-sell other services offerings.- Maintain professional demeanor while resolving customer needs.- Ensure integrity of data and information.- Serve as a resource within team, including assisting new associates with training needs- Teamwork-Accuracy/Attention to Detail-Problem Solving- Managing Multiple Priorities

-Manage outbound calls -Review customer records to ensure that appropriate changes have been made-Upload data from calls into computer database-Provide superior customer service