Tory Macklin Email & Phone Number

Eugene, Oregon, United States

Eugene, Oregon Area

Manages the interface between Operations and the Market (Sales, Customers, Support) to exceed Market expectations for quality, reliability and timeliness. - Large Opportunity management from the earliest stages by coordinating key stakeholders, striving to achieve a seamless Customer experience all the way to final delivery, while managing costs and maximizing revenue. - Drives Process Improvement (Forecasting, Production & Delivery) - Operation's Focal Point for Customer/Sales escalations, conflicts and priorities. - Supports actions for maximizing revenue linearity while collaborating with regional finance team to manage customer's credit. - Drives cross functional team for forecast entry, validation and accuracy using SalesForce.com and Microsoft Dynamics 365.

Eugene, Oregon Area

- Coordinated daily activities for 20 member team of highly skilled service/repair technicians. - Managed backlog and obtained OTD level of 99.1%- Service/Repair materials planner for 21 products and 800+ SKUs.- Responsible for creating and reporting Metric and Dashboard data for RMA cycle times, labor rates, quality, material costs.- Developed and refined process improvements for repair quality, inventory accuracy & labor rate tracking netting year to year improvement rate of 7-9%.

Eugene, Oregon Area

- Coordinated daily activities for multiple teams, totaling 20+ associates in 3 warehouses. Team’s activities included but not limited to receiving goods, storage, material delivery, space utilization, staffing, training, KPI tracking and cycle count program.- Lead quarterly efficiency improvement projects and met project goals in 11 of 12 quarters. Saw 3 years of improvements that lead to an inventory accuracy increase of 4% (to 99.2%), while reducing staffing by 20% as the total factory operations activities grew 30%+.- As Logistics department SAP super user, contributed in configuration, training and implementation of SAP WM/QM module and SAP ECC 6.0.- Acts as representative and provides technical expertise for Logistics department in interactions with other departments, factories and divisions.- OSHA Certified Forklift Trainer

Eugene, Oregon Area

- Coordinated all daily inventory accuracy tasks (cycle counts, root cause analysis, process improvement)- Prepared and Processed 'Return to Vendor' orders.- Trained new employees regarding warehouse operations and processes.- Responsible for ordering and managing all operational supplies for Production and Warehouse (10+ vendors, 300 SKUs)- Main contact/interface for Vendor Managed Inventory (VMI) providers.- OSHA Certified Forklift Trainer

Eugene, Oregon Area

- General Warehouse Activities- Forklift Driver

Education record

Education record

Education record