Administrative Support: Provide high-level administrative support to the President by managing calendars, scheduling meetings, and handling correspondence.Gatekeeping and Communication: Act as a gatekeeper, managing access to the President and effectively communicating on their behalf with internal and external stakeholders.Information Management: Organize and maintain confidential company records, documents, and files, ensuring easy access for the President as needed.Project Coordination: Assist in coordinating special projects, initiatives, and events by liaising with various departments to ensure smooth execution.Travel Arrangements: Manage complex travel itineraries, accommodation, and logistics for the President's business trips, ensuring efficiency and cost-effectiveness.Prioritization and Time Management: Help prioritize tasks, deadlines, and meetings to optimize the President's time and productivity.Relationship Building: Foster positive relationships on behalf of the President, representing the company professionally.Confidentiality and Discretion: Maintain utmost confidentiality and discretion in handling sensitive information and discussions involving the President and the company.Problem Solving: Address and resolve issues, conflicts, or concerns that arise, exercising sound judgment and problem-solving skills.Adaptability and Flexibility: Handle unexpected changes and adapt to evolving priorities in a fast-paced, dynamic environment.Continuous Improvement: Proactively identify opportunities to streamline processes, improve efficiency, and enhance the President's effectiveness.Executive Liaison: Act as a liaison between the President and various internal departments, external partners, and vendors ensuring smooth communication and collaboration.

Managed inventory and performed stock control duties in a warehouse setting.Efficiently organized and documented incoming and outgoing shipments.Participated in loading and unloading trucks, ensuring accurate delivery and storage of goods.Implemented safety protocols and maintained a clean and organized workspace.

Conducted routine and advanced maintenance, setup, and independent operation of lab instrumentation.Executed complex troubleshooting and scheduled field service calls for instrumentation.Managed local computer systems and instructed technical staff on advanced functions.Addressed client inquiries, handling specimen handling, control, and tracking functions.

*Position ended due to COVID-19*

Training Development: Design, develop, and implement training programs and materials for employees across multiple client accounts, ensuring alignment with industry standards, company policies, and client requirements.Facilitation and Delivery: Conduct engaging training sessions, workshops, and seminars for various departments and teams, utilizing diverse training methods (e.g., classroom sessions, e-learning modules, workshops) to cater to different learning styles.Continuous Improvement Initiatives: Identify areas for improvement in training methodologies, QA processes, or performance metrics, and implement strategies to enhance the overall quality and efficiency of training and service delivery.Regulatory Compliance: Stay updated with industry regulations, standards, and best practices in telecommunications to ensure that training programs and QA procedures remain compliant.Problem Resolution and Root Cause Analysis: Address quality-related issues, conduct root cause analysis, and implement corrective actions to prevent recurrence, ensuring optimal service delivery to clients.Quality Assurance Strategies: Develop, implement, and oversee quality assurance processes, protocols, and metrics to monitor service delivery, ensuring adherence to telecommunications standards and client-specific requirements.Team Leadership and Development: Supervise and mentor a team of trainers, providing guidance, support, and professional development opportunities to enhance their skills and effectiveness.Performance Evaluation: Establish evaluation criteria and assessment tools to measure the effectiveness of training programs and employee performance, providing actionable feedback for continuous improvement

-Maintained the front desk and reception area in a neat and organized fashion. -Managed office supplies, vendors, organization and upkeep. -Dispersed incoming mail to correct recipients throughout the office. -Made copies, sent faxes and handled all incoming and outgoing correspondence. -Screened telephone calls and inquiries and directed them as appropriate. -Filed paperwork and organized computer-based information. -Scanned documentation and entered into the database. -Entered numerical data into databases in a timely and accurate manner.

-Resolved all customer complaints in a professional manner while prioritizing customer satisfaction (Over phones and social media channels)-Achieved a high degree of communication between clients & personnel to ensure sufficient scheduling.-Recorded and maintained extensive account records regarding: billing information, scheduling, history, etc.-Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.-Successfully trained all new hires and monitored both efficiency and development of their procedural skills.-Actively pursued personal learning and development opportunities.