Tory Sharp is a Chicago-based Director in West Monroe Partners' Technology & Experience practice, specializing in Customer Experience Innovation and Technology Modernization. With a focus on service excellence, she partners with Fortune 500 firms across industries such as Healthcare, Technology, Retail, and Quick Service Restaurants to drive strategic initiatives that align with rapidly evolving customer expectations.Tory acts as both an executive adviser and a management team partner, leveraging industry best practices and a customer-obsessed approach to deliver quantifiable business value. Her expertise spans a broad range of engagements, from rapid assessments to multi-year transformations, helping clients close the gap between their current state and desired future state.Tory excels in aligning executive leadership on customer experience strategies, enhancing organizational maturity in strategy, workforce management, customer-centricity, business processes, and technology. She guides clients in understanding the investment and return potential of these initiatives and oversees projects that transform customer experience organizations through people, process, and technology optimization.Tory joined West Monroe Partners after earning a degree in Business Economics and Entrepreneurship & Corporate Innovation from Indiana University's Kelley School of Business. She is passionate about developing the next generation of leaders and promoting holistic health and wellness.