Tory Kinderman, Mba Email & Phone Number

Minneapolis, MN, US

• Supports Behavioral Non-Clinical Operations on projects and enterprise initiatives
• Designs operational, client and product focused metrics
• Acts as a liaison between operations, IT, reporting, and other matrix partners
• Mines and distributes ad-hoc reporting needs for operations, client and product

• Manages team of 12 Care Coordinators
• Oversees the day-to-day operations of the team and coordination of the EAP product
• Leads and implement small projects and process improvement initiatives
• Conducts ongoing performance evaluations, and develops metrics and performance standards
• Leverages data to optimize employee productivity
• Facilitate team meetings and 1-1 meetings with staff

Bloomington, Minnesota, United States

• Manages team of 12 Care Coordinators
• Oversees the day-to-day operations of the team and coordination of the EAP product
• Leads and implement small projects and process improvement initiatives
• Conducts ongoing performance evaluations, and develops metrics and performance standards
• Leverages data to optimize employee productivity
• Facilitate team meetings and 1-1 meetings with staff

Eden Prairie, MN

• Supported team of 15-19 advocates as the subject matter expert
• Developed and coached members of the team and peers
• Developed and implemented SOPs/process improvements
• Collaborated with sales team on client presentations representing department
• Analyzed and solved complex issues while coordinating with customers and clients
• Interviewed and onboarded new employees

Eden Prairie, Minnesota

• Educated customers on the complexities of their behavioral health benefits
• Assessed and problem solved customer's needs or complaints
• Created and modified SOPs to reflect workflows or as part of a process improvement
• Mentored and trained new hires throughout the course of the six-week training

Minneapolis, Minnesota, United States

• Educated customers on the complexities of their behavioral health benefits
• Assessed and problem solved customer's needs or complaints
• Created and modified SOPs to reflect workflows or as part of a process improvement
• Mentored and trained new hires throughout the course of the six-week training

Eau Claire, Wisconsin Area

• Program Manager in Training
• Supervised a team of 7-10 members
• Identified and monitored consumer behaviors and prepared strategies for crisis intervention
• Coordinated with case managers and providers for continuity of care
• Mediated disagreements between consumers and occasionally staff
• Coordinated admissions and discharges of consumers

Eau Claire, WI

• Led and coordinated process improvement projects from inception to completion
• Aided in marketing and recruitment campaigns
• Collaborated with multidisciplinary teams to accomplish strategic goals, projects and objectives
• Assisted director with oversight of employees and volunteers including coaching, development and training

Master Of Business Administration - Mba, Leadership And Change Management, 3.6

Bachelor Of Science (B.S.), Healthcare Management, 4.0