Responsible for investigating, assessing, tracking and acting on data incidents and issues concerning compliance with applicable privacy regulations. Support the Company's proactive efforts to monitor, as well as to educate and promote compliance with all federal, state and international privacy requirements.

• Oversee five salaried Supervisors• Team up with our analytics and legal teams to build new metrics and policies• Partner with our Customer Liaisons and Project Management teams to onboard and deploy new hospital systems• Collaborate with our ministry Operations Leads and Site Liaisons to resolve patient complaints • Analyze, assess and investigate Better Business Bureau and Attorney General patient complaints• Function as a liaison between R1’s General Counsel and Medical Financial Solutions to ensure cooperation with state and federal compliance requirements• Exceeded 2018 KPIs by 10% and on track to surpass cash collections for 2019 by 10%

- Created a nesting program for new hires transitioning to the call center floor- Managed the India audit team to ensure timely feedback to the Medical Financial Solutions leadership staff- Administered and created the Knowledge Bank on the company’s Health’s Talent and Achievement portal- Continuous quality and compliance training and development for 55 agents in a call center setting- Overall compliance defect scores trend under 1% (of 5000 calls audited) monthly- Member of the Interactive Quality Management Team; building, planning and implementing a Shared Services and Customer facing platform that streamlined all department process flows.- CSAT scores consistently about a 92% satisfaction rate

- Maintained three hospital’s revenue cycle responsibilities on a weekly basis. - Created spreadsheets with all patient requests submitted from an onsite call center to the respective facility. - Facilitated meetings with support staff to ensure deadlines were met and patient requests were resolved. - Collaborated with supervisors from facilities and onsite to ensure patient satisfaction. - Trained and versed in multiple hospital programs and host - Corresponded with onsite facility personnel for patient insurance, diagnosis and legal updates.- Maintained financial accounts by processing patient adjustments.- Created daily Excel spreadsheets for clients and administration for tracking and customer service support.- Consistently contributed to team effort by accomplishing individual goals.- Piloted new processes and created SOPs for new hires

- Conducted student appointments to identify students' educational goals and disseminate course and program information to potential students. - Advised potential and/or current students with respect to enrollment, transferability and applicability of previous college credits earned, degree program options, degree program requirements and progress, and provided information on university policies, practices and rules, by using judgment and discretion. - Assisted potential and/or current students in understanding their financial obligations while partnering with students’ assigned finance advisor. - Informed the student of appropriate time and program commitments while helping them identify available options to develop a personalized plan for success. - Reviewed and researched degree programs and policies to ensure clear and updated information is being provided to prospective students.- Portage campus Team Lead and maintained an 88% student retention rate.- Actively forged positive associate relationships through high visibility and open, bi-directional communications at all levels to gain teammate confidence/trust and improve departmental image.- Orchestrated focus groups and associate feedback systems to sustain a framework for the organization’s vision, mission and shared values.