Tosca Cruz Email & Phone Number

Metro Manila, Philippines

Metro Manila

• Oversees day to day support operations, paying attention to areas in need of process improvement and identifying opportunities for team members particularly in the Pricing, Retail, Analytics and Mobility space.• Handles escalation from business customers and ensures that overall customer experience is satisfactory• Tracks progress of team member and overall progress of project/tasks assignments at various stages of the project to verify that team is on track and projects are within schedule and on budget.• Facilitates communication to team members and upper management to align cross functionally the progress updates on projects and tasks especially when teams change processes to improve quality and increase efficiency• Motivates team members by actively including them in goal setting process to ensure that they are aligned with goal objectives, providing a supportive environment and assistance to team members through information, materials and resources.• Plans the development of team members by making sure that their assignments and tasks are skill-appropriate and could provide opportunities of growth and learning to help them progress their careers

Manila

• Provides functional expertise for Ariba Procurement system for projects and daily support operations particularly for Buyers - Contracts, Requisitions, Invoices and Ariba Integration to other applications such as J.D Edwards and SAP• Drives direction and strategy on the implementation on the set process improvement initiatives for the team• Ensured that team is aligned and followed best practices for Incident and Change Management processes of the team

Manila, Philippines

• Provides functional expertise for J.D Edwards application specializing in Finance modules – Accounts Payable, Accounts Receivables, Fixed Assets • Work group lead for Finance project team who plans and manages enhancement work. Provides visibility of status to the business customers and address concerns for issues raised.

Manila, Philippines

• In charge of user access provisioning and role management for global users of J.D Edwards• Performed compliance activities related to Sarbanes-Oxley controls / audit and lead remediation efforts to ensure that controls are effective• Standardized User Access Review and Segregation of Duties Conflict Review Process for JDE Security team as part of Global process