Tosha Pendleton Email & Phone Number

Lakewood Ranch

Sarasota, Florida Area

*Lead Payroll and Implementation Operations. This included the Implementation Manager, Implementation Specialists, and Payroll Specialists.*Build internal and external client relationships*Tracking employee development; implementing action plans; and ensuring accountability*Identifying taxability for earnings codes; fringe benefits*Addressing customer.

Sarasota, Florida Area

• Operate effectively and consistently in three payroll platforms that include Advantage, Small Biz Payroll, and Core Advance while meeting and exceeding service level expectations.
• Provide support to internal/external customers and continuously work to build lasting relationships with sales, clients and peers.

Sarasota, Florida Area

Bradenton, Florida

Consistently provide timely and accurate payroll processing. Ensuring all employee information that I am responsible for is complete, up to date, and confidential at all times. Reviewing documents accuracy and for correct authorization prior to processing requests for payment to School Board employees. Providing excellent customer service to internal and.

Developing and implementing customer-focused initiatives to provide an understanding of customers' wants and needs that allow Account Managers the tools to retain our client base of approximately 1,200 clients. Effectively manage off site branch location and its components.Creating and implementing accountability within the team based on.

Managed a team of ten payroll specialists and assumed full responsibility for the department in the absence of the Director of Operations.Reviewed, updated, and trained staff on all policies and procedures.Provided approval on client requests for administrative or worker's compensation credits. Managed the collection of departmental metrics and retained.

Sarasota, Florida Area

Lead a team with eight payroll specialists and directed additional teams in branch location in the absence of their Client Service Supervisor. Managed caseloads counts among all payroll specialists to be effective within operations of our 6,500+ customer base. Assisted with client tax notice resolution with the IRS, State, and other local.