Tosha Lane Email & Phone Number

Parker, Co, Us

San Diego, California, Us

San Diego, California, Us

Advocating Daily for our customers. At SOCI, our success is your success! As a SR. Customer Success Manager, navigating the day in and out of partner operations and goals, to help them achieve said goals and be successful doing so, is what makes being a SR. CSM for SOCI so exciting. SOCI gets what it means to put the customer first and really listen when they talk. My job is to be here to listen, act, and turn the thoughts conveyed to me into reality! Partnerships isn't a word thrown around by SOCI. It means Everything!• Customer Advocate from the Beginning• Sales Partnering from sales handoff to on-boarding. Through Relationship• Onboarding Welcoming and Management • Onboarding Cadence Structure and Follow up to Handoff.• Management of Handoff to CSM and Support Structure• Continued Sales Partnership through Customer Continued Partnership• Upselling and Sales lead generation (Number 1 in Upsells out of 35 CSM’s) over 80 leads to sales in 10 months. • Cadence Calls• ABR’s and QBR’s• Success Planning• Internal Support Partnering• Engineering and Dev Partnering (API Knowledge)• Renewal Customer Relationship Building and Strategizing

Richardson, Texas, Us

As an Senior Customer Success Advocate, I helped customers in every aspect of their experience with Real Page, with a focus on making every customer as successful as possible, resulting in continued loyalty to RealPage. • As the true Customer Advocate, navigating RealPage and their 90+ product stack daily for C level Executives and below, entailed working with all aspects of a product from Product teams, Dev, IT, RealPage exchange and Support to ensure positive results for my customers.• I delivered business impacting innovation to the customer's business by truly understanding their key business initiatives and goals to create opportunities for them. • By building and nurturing relationships across all accounts to solidify our partnerships and commitments to our customers, it enabled me to help with renewal of contracts and conversations surrounding product needs on an ongoing basis to enhance the end user experience.• I ensured that any concerns customers had were resolved as quickly as possible by leveraging resources from across the company as needed. • By providing excellent and strategic executive project oversight and client communication, I was able to understand my customers needs moving forward from renewal to focus on future projects and plans for partnership growth.• I embodied RealPage values and provided exemplary leadership.

Campbell, Ca, Us

Regional Sales Professional selling Cloudfile, Websites, Lead Tracking and online leasing with E-Sign in multiple territories.

Regional Sales of Resident Screening for the Multifamily Industry.For the regions of Colorado, Nebraska, Kansas, Western Missouri, New Mexico and Wyoming

Managed a team to sell and meet strenuous sales goals monthly and yearly,, as well as publish and blueline book monthly..Sold Advertising to the Multifamily Industry. Stringent deadlines and goals were always met!