Tosha Dodson Email & Phone Number

I led a dynamic Customer Success team, overseeing product liaisons, quality assurance, internal escalations, partner experience, and application support. Independently orchestrated a successful team reorganization, combining specialists into a cohesive unit. Drove process improvements, addressing state notices for enhanced customer service. Contributed to a company-wide technical support portal and crafted a new hire training outline adopted department-wide. Proficient in Salesforce, Insurity, and CRM tools, with collaboration expertise in platforms like Greenhouse, Assembled, Slack, and LinkedIn Learning. A proven track record in leadership, process improvement, and customer success. #CustomerSuccess #Leadership #ProcessImprovement #TeamBuilding

I managed policy processes, customer coaching, and training for new reps, ensuring an informed and high-performing team. Successfully resolved customer escalations, addressed BBB and DOI complaints, and managed state reporting. Collaborated across departments, including engineering, sales, compliance, and underwriting. Proficient in systems like Zendesk, Kustomer, Slack, CV-ALIR, GEICS, NV Live, AOIVS, and Microsoft Office. Expertise in policy management, customer service, and cross-functional collaboration. #PolicyManagement #CustomerService #CollaborationExpertise

Pickerington, Ohio, United States

As a Front Office Supervisor, I led the team in handling tasks like multi-line phone calls and scheduling. Expert in conflict resolution between staff and patients, I managed records requests and billing/collection activities seamlessly.My responsibilities extended to managing insurance eligibility, overseeing check-in/check-out procedures, and utilizing healthcare systems like Epic, Athena, NextGen, Chartmax, and Fireproof. A professional with expertise in front office management, conflict resolution, and healthcare systems. #FrontOfficeManagement #ConflictResolution #HealthcareSystems

Zanesville, Ohio, United States

As a Practice Coordinator, I oversaw billing reconciliation, records requests, and billing/coding functions. Proficient in managing patient demographics in EHR systems, I played a crucial role in onboarding providers.My role extended to organizing meetings, acting as a liaison between providers and hospital administration, and training physicians in billing systems. I utilized Epic and IMBills for seamless daily operations. Expertise in billing, coding, and effective provider collaboration. #BillingAndCoding #EHRManagement #ProviderCollaboration

Sheridan, Wyoming, United States

In my role as a Clerical Rehab Assistant II, I effectively managed patient registration, scheduling, and billing functions across diverse healthcare systems. Serving as a liaison between therapists and IT departments, I ensured seamless communication and efficient data management.My responsibilities also included managing paper charts, communicating with referring providers, and contributing to the billing and coding process. I adeptly utilized Cerner, PowerChart, and TherapySource for daily tasks. A proven professional with expertise in healthcare operations, IT collaboration, and efficient data management. #HealthcareOperations #ITCollaboration #DataManagementExpertise