Tosha Dodson Email & Phone Number

I led a dynamic Customer Success team, overseeing product liaisons, quality assurance, internal escalations, partner experience, and application support. Independently orchestrated a successful team reorganization, combining specialists into a cohesive unit. Drove process improvements, addressing state notices for enhanced customer service. Contributed to.

I managed policy processes, customer coaching, and training for new reps, ensuring an informed and high-performing team. Successfully resolved customer escalations, addressed BBB and DOI complaints, and managed state reporting. Collaborated across departments, including engineering, sales, compliance, and underwriting. Proficient in systems like Zendesk.

Pickerington, Ohio, United States

As a Front Office Supervisor, I led the team in handling tasks like multi-line phone calls and scheduling. Expert in conflict resolution between staff and patients, I managed records requests and billing/collection activities seamlessly.My responsibilities extended to managing insurance eligibility, overseeing check-in/check-out procedures, and utilizing.

Zanesville, Ohio, United States

As a Practice Coordinator, I oversaw billing reconciliation, records requests, and billing/coding functions. Proficient in managing patient demographics in EHR systems, I played a crucial role in onboarding providers.My role extended to organizing meetings, acting as a liaison between providers and hospital administration, and training physicians in.

Sheridan, Wyoming, United States

In my role as a Clerical Rehab Assistant II, I effectively managed patient registration, scheduling, and billing functions across diverse healthcare systems. Serving as a liaison between therapists and IT departments, I ensured seamless communication and efficient data management.My responsibilities also included managing paper charts, communicating with.