Billing Support Associate
Colchester, England, United Kingdom
- Handling billing-related queries from the Internal team, Partners, and Customers and resolve them under the SLA.- Answer any questions the customer or partner may have about bills.- Listen to customer concerns and complaints with the goal of identifying the causes of the problem and provide solutions.- Refer advanced cases to management for resolution, providing background information as necessary.- Creating billing-related reports for partners & Customers.- Write thorough… Show more - Handling billing-related queries from the Internal team, Partners, and Customers and resolve them under the SLA.- Answer any questions the customer or partner may have about bills.- Listen to customer concerns and complaints with the goal of identifying the causes of the problem and provide solutions.- Refer advanced cases to management for resolution, providing background information as necessary.- Creating billing-related reports for partners & Customers.- Write thorough reports on billing queries, with clear and reliable data for management.- Raising system issues to the Technical and Portal team to make software better. Show less