1. Manage a portfolio of 6 Service Provider segment accounts covering AOV of $24M, ensuring high levels of customer retention and satisfaction.2. Collaborate with sales, marketing, and product teams to develop and implement customer success strategies that drive product adoption and usage.3. Conduct regular business reviews with key stakeholders to review service performance and identify opportunities for improvement and growth.4. Develop and maintain a deep understanding of the product and industry to provide expert adviceand support to customers.5. Lead onboarding and training sessions for new customers to ensure smooth implementation andrapid time-to-value.6. Utilize CRM systems to track customer interactions, report on customer health metrics, and identify at-risk accounts for proactive engagement.

1.Nature of Responsibility: Responsible for end to end service delivery and operations forJPMC for Cisco Install base in Data centers/ corporate offices2. Lead a team of 25 global engineers who provide high end technical support to JPMC andtroubleshooting issues reported across Cisco Install base3. Managing CSAT, Drive improvements and Operational Excellence4. Bringing innovation to work processes and Team development are key KPIs

I am working as ADE/SME for Avaya IQ and CMS.