Tosin Adefala Mba Mscib Email and Phone Number

Excellent Technological Solutions to Satellite TV Customers• Provides knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues • Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced • Diagnose and resolve technical problems encountered by customers• Consults internal software, tools and guides, to research customer issues and implement solutions • Document customer records with log of problems and solutions for use by other Technical Support Representatives.• Delivers exceptional customer experience while staying within our support scope guidelines • Educate customers in realizing the full benefit of the clients products and services and look for opportunities to improve our business and elevate customer experiences• Promotes and sells the features, advantages, and benefits of client products and services to our customers• Employs time management and multi-tasking skills to maintain high service levels• Thoroughly documents customer interactions and escalate potential service issues• Identifies opportunities to improve customer service levels• Provides feedback to leadership teams to improve the environment

● Composed user stories as part of an Agile project framework and managed product backlog and user story priorities● Supported Product owner and stakeholders by defining, articulating and documenting business needs and objectives, input and output requirements, and levels of systems access● Implemented complete requirements tracking from the business objectives, through all project phases, and into downstream processes to ensure consistent, accurate translation of requirements through all SDLC phases ● Documented functional, interface and data migration requirements, as well as ensured that these were signed-off with the product owner.● Translated business requirements into actionable stories and acceptance criteria.● Worked closely with stakeholders from across the business and engineering teams to define reporting and analytics requirements, create stories, and perform validation of results.

● Managed the development of learning management software and website using both Waterfall and Agile methodology● Improved student performance reporting processes by providing upgrades to the learning management platform and software.● Communicated User Requirements to stakeholders and project team● Ensured successful completion of project and provided requirements for website updates as required by stakeholders and developer.● Researched, elicited, analyzed, validated and documented records for 20 teachers, 400 students and parents for the school learning platform project

• Opened applications for visiting, external students, physicians and graduatesseeking practice in Manitoba• Prepared and updated physician index cards, with the use of Microsoft Office• Error-free filing and organizing of departmental and physician correspondence• Faxed, prepared and distributed departmental mails• Kept lunch room and meeting rooms tidy and ready for use

• Provided friendly and personable face to face service to customers, and excellent communication to them throughout the buying and selling process• Organized the coffee shop setup at the start of shift and take-down at end of shift.• Performed cashier responsibilities and showed high level of integrity in the management of cash.• Entered daily sales record into the software being used.

• Answered, forwarded calls, and took down important messages for respective departments• Welcomed, screened, and attended to guests in professional manner• Received, processed, and packaged mail and courier deliveries• Assisted other departments with the use of Microsoft Office and other necessary software• Timely preparation and documentation of daily invoices and transactions

• Rendered top of line communication to consumers under the Unilever account; through emails, phone calls, chat, and social media mentions• Organized consumer interaction with Unilever brands using Astute software• Promoted, recommended, and cross-sold Unilever products to consumers through phone calls, chats, and emails• Responded to consumers in timely fashion using the Logical software• Used Live Person software to organize consumer chat-ins

• Carried out food marketing research and analyses relevant to workshop topics and business plans. • Documented reports and findings after researching about potential clients, companies, and their respective business needs• Developed frameworks for business workshop, webinars and appropriate materials• Communicated with clients through emails and phone calls.• Interviewed potential clients, while promoting company services to them

• Drafted, proofread and organized department letters, memos and written reports• Typed, printed final copies of department materials and gave prompt feedback to immediate supervisor and departmental head • Created and organized a list of 2000 companies, across the state, that were registered into the Ministry and also checked their current performance as required• Complied with all Ministry policies and tactfully performed over 50 document reviews within stipulated 8-month period

-Helped the Archive researchers locate the materials they needed-Provided explanation and direction on use of Search room materials and equipments-Signed in and out books from the Search room-Assisted in reprinting old books