Todd Slaughter Email & Phone Number

Augusta, Ga, Us

Augusta, Georgia, United States

Augusta, Georgia Area

Augusta, Georgia Area

Augusta, Georgia Area

•Coach and lead team members to create a consultative experience for our small business clients.•Create a supportive partnership to assist team members in achieving their career development goals.•Use my passion for amazing client experiences to cultivate a strong client focused team.•Generate excitement around constant sharing of ideas to make solving each client concern easy and effortless for clients and team members.•Promote a fun and engaging work environment daily by focusing on associate engagement.

Augusta, Georgia Area

•Educate and train Small Business Services associates on payroll, tax, and client service issues for RUN Powered by ADP.•Mentor and coach Service Representatives to help them gain knowledge and confidence in delivering solutions to clients. •Active contributor in the “Do It Now” Kaizen event to simplify and mold a client focused service model.•Collaborate with client and Service Representatives to ensure a quality client experience on escalated issues. •Received the Certified Payroll Professional certification from the American Payroll Association.

Augusta, Georgia Area

•Increased proficiency in ADP payroll and tax systems.•Mentored new hires on best practices for client interactions.•Created trainings and delivered to peers in Client Service during team meetings.•Sought out by management and peers to assist with technical issues on the floor.•Mentored and provided technical floor support for EasyPay Boot Camp graduates.•Facilitated and lead an East Region Fundamental Payroll Certification study group.

Augusta, Georgia Area

•Gained knowledge in payroll and tax fundamentals in order to provide accurate information to clients. •Consistently recognized by clients and managers with positive transaction survey scores and internal recognition. •Helped form and actively participated in the first Small Business Services Peer Recognition Committee in the Augusta office. •Improved upon the process for sending EasyPay client reports reducing paper use and improving efficiency. •Received the Fundamental Payroll Certification from the American Payroll Association.

Augusta, Georgia Area

•Provided quality customer service and led new employees in acquiring customer service skills. •Organized and implemented all aspects of a community charity event, “Get Messy for a Cure”, raising $1,450. •Designed flyers to promote and market events and products.•Oversee all social media advertising (Facebook, Twitter) for franchise location.