Local support for the San Francisco office and telephone support to Los Angeles and Orange County offices of 450 End Users for hardware, software, new hire, installations, training and phone services• Instructional training on firm products• Backup systems and networks maintenance• Set up point to point video conferences between offices • Share duties for creating and updating How To tip sheets • Worked with migrating XP environment to Win 7 • Coordinate with IT team on corporate systems and network After Hours Support rotation

Onsite Support for 250 End Users to several offices for all hardware, software, new up and installations and phone services• Trouble shoot , problem solving any and all hardware, and mobile phone• Configure systems and networks• Monitor site stability and performance• Scale infrastructure to meet demand• Ensure system and network security• Document system design and procedures• Work closely with developers in supporting new features and services• Coordinate with IT team on corporate systems and network and participate in on-call rotation