Michelle Hay Email & Phone Number

London, Canada Area

Lambton Shores, Ontario

By establishing strong relationships with the technical team, Board members, landowners, government, vendors and stakeholders I am managing the Lambton Shores Coastal Wetland Enhancement Project, including planning, budgeting, reporting, administration, media and project outreach while utilizing the Invasive Phragmites Management Plan for the Municipality of Lambton Shores. Funding for this project was provided bythe National Wetland Conservation Funding and Environment and Climate Change Canada grant for the Lambton Shores Coastal Wetland Enhancement Project.

Cambridge, Ontario, Canada

St. Thomas, Ontario

Review of accounting processes. Identify gaps and risks, streamline procedures and mitigate risks where required. Document processes to create Standard Operating Procedures. Also provide timely execution of Accounts Payable, Receivables, Bank Deposits and general bookkeeping, assisting through audit season. Assisting clients and staff with payment questions.

111 Waterloo Street, Suite 207

Establish a strong relationship with clients to maintain a high degree of contact and satisfaction. Interactions include discovery meetings, blueprint sessions, solution reviews, and training. Work closely with the internal CRM team to implement and support our CRM clientele. Work effectively towards expedient completion of client projects and ensure that business objectives are met. Work with clients to identify initial requirements as well as troubleshooting as issues arise and needs change. Participate in user testing. Write training materials and troubleshooting documentation. Work with support team to provide communication and support to clients. Monitor support and customer relations to proactively improve service offerings and customer relations. Track issues and risks, communicate status and escalate concerns to management.

London, Ontario

Support the LHIN's and management responsibilities related to the Health Service Provider finance and performance functions. Work closely with the finance and management team to strengthen and manage funding allocation processes, while providing leadership to the overall work of the LHIN in pursuit of quality and care, cost containment and improved efficiency. Involved in performing a variety of administrative duties, including: maintaining stakeholder contact databases, supporting the transfer payment transaction process, coordinating project logistics, supporting work plan implementation, including scheduling, minute taking, event and accommodation planning, report and document preparation, and ensuring that appropriate processes are in place to support the allocation process. About South West Local Health Integration NetworkThe South West Local Health Integration Network (LHIN) is a crown agency responsible for the planning, integration and funding of nearly 200 health service providers including hospitals, long-term care homes, mental health and addictions agencies, community support services, community health centres, and the South West Community Care Access Centre. The South West covers an area from Lake Erie to the Bruce Peninsula and is home to almost one million people.

Create correspondence for all new intake clients on a daily basis, file client cases. Provide support to the Intake Team and Client Services Manager.

Grand Bend, Ontario

Administrative Assistant to the Project Manager and the staff at the water plant. Plant located in Grand Bend at the Lake Huron Water Supply office on Hwy 21. Schedule meetings and events for Project Manager and plant staff as required. Greet guests, answer phones. Source and procure goods and services/repairs utilizing purchase orders. Process invoices and expense reports quickly and accurately for timely payment to vendors or staff. Liaise with vendors to reconcile accounts. Identified $10k+ in duplicate payments at the American Water Canada Corp. recovering 100% of monies owed. Ensure active control of risk and expense by monitoring, tracking and reporting on daily activities and workflow. Maintain petty cash and receipts. Reconcile expense reports.

Manage a group up to 13 individuals who keyed invoices for prompt processing payment. Train and provide regular feedback for their performance appraisals which I wrote bi-annually. Provide continuous reconciliation help to my staff to ensure all invoices / statements were paid correctly and within terms. Accounts Payable reconciliation: Create a system in excel for better managing the ‘recurring-payment’ vendor accounts (number up to 1,000 transactions) related to branch and corporate offices to eliminate past duplicate payments after the TD and Canada Trust Accounts Payable merger. Identify $98,000 in duplicate payments, recovered $96,000. Manage these recurring payments on a monthly basis for three years.Ensure active control of risk and expense by monitoring, tracking and reporting on daily activities and workflow. Maintain petty cash and receipts. Reconcile expense reports.

Project Management, Project Management, 3.85

Grade 13, General Studies, Honour Student

Activities and Societies: Travel ClubHonours Student