Tony Chen Email & Phone Number

San Francisco, California, United States

San Francisco Bay Area

• Led projects on measuring the safety and reliability of AV software and hardwares in collaboration with engineering and operations teams
• Defined and designed system-level and submodule-level metrics, as well as the database tables that enable the querying of these metrics
• Built and maintained data processing pipelines integrating multiple sources (e.g. diagnostics and other telemetry, manual-input JIRA tickets, etc.) to compute the metrics
• Automated testings and performed regular checks to validate source data and final outputs, safeguarding against data quality issues that violate assumptions on the data
• Created Tableau dashboards and deep-dive analyses around the metrics that inform technological improvement, support business conversations, and drive prioritization decisions
• Supported the successful delivery of two test trucks to a carrier partner for real-load delivery in a trial program, having improved system available duration from ~60% to ~80%

San Francisco Bay Area

• [Predictive modeling] Delivered random forest model with estimated $5M value based on A/B testing to personalize user acquisition
• [User behavior analytics] Identified 10 customer segments and developed their personas by combing clustering algorithms and business rules, and evaluated individual-level price elasticities, allowing precision pricing.
• [Market insight analysis] Evaluated and identified third-party datasets to help clients understand market competitiveness, demand prospect, and cross-shopping behaviors
• [Dashboard development] Enabled leadership visibility and validated hypotheses for 3 key business questions identified by building PySpark and SQL data pipelines to harmonize data sources, defining 9 performance.
• [Natural language processing] Increased document recommendation system coverage from 5% to 100% in search with an ensemble of Market Basket and NLP-based Doc2Vec+KNN models for finding similar document embeddings.
• [Responsible AI] Collaborated with Responsible AI researchers at Microsoft and AI practitioners to develop a set of easy-to-follow guidelines for product leaders to put Responsible AI into practice

Mountain View, CA

• Researched five different NLP model structures by reviewing papers to select the best methods for the project
• Categorized 60k customer support cases using raw text data by training a Doc2Vec model and clustering text embeddings
• Incorporated the end-to-end pipeline into the existing code base, after communicating with business stakeholders across departments to manage relationships, generate excitement, and work around resistance, winning the.

Greater Chicago Area

• Mined and visualized transaction data to advocate for projects such as a new pricing model, and to investigate data inconsistencies/service disruptions, frequently being the first in the company to report incidents and.
• Prioritized ad-hoc analyses and drove insights that helped win deals worth $5M+ in collaboration with business development team
• Designed 20+ A/B tests and analyzed results, best 2 of which each achieved an increase in margin/session by more than 10%
• Launched a new product with 6 partners while streamlining the process and eliminating dependencies to cut partner onboarding turnaround from 3 to 2 weeks, contributing to a growth of 107% in one year
• Managed a global team of 5 engineers through 26 agile development sprints, reorganized meetings to shorten time by 33%, and built stronger ownership by always explaining business context and increasing transparency and.

• Managed relationships with the faculty team and the airline partner to arrange for itineraries, undercutting budget by 12%
• Directed the operations team to handle unexpected situations such as flight delay and diversion
• Evaluated performance by designing the feedback form and summarizing the responses into a concise report

Master’S Degree, Data Science

Bachelor’S Degree, Economics, German Business, Kellogg Certificate In Managerial Analytics, 3.8/4.0

Activities and Societies: campusCATALYST, AIESEC, BLAST, Project Pumpkin, Habitat for Humanity

High School Diploma, Humanities

Activities and Societies: Deputy-Secretary-General of Model United Nations Association, Chief of Campus Broadcasting Station, Backstage.