Tony Chen Email & Phone Number

San Francisco, California, United States

San Francisco Bay Area

• Led projects on measuring the safety and reliability of AV software and hardwares in collaboration with engineering and operations teams• Defined and designed system-level and submodule-level metrics, as well as the database tables that enable the querying of these metrics• Built and maintained data processing pipelines integrating multiple sources (e.g. diagnostics and other telemetry, manual-input JIRA tickets, etc.) to compute the metrics• Automated testings and performed regular checks to validate source data and final outputs, safeguarding against data quality issues that violate assumptions on the data• Created Tableau dashboards and deep-dive analyses around the metrics that inform technological improvement, support business conversations, and drive prioritization decisions• Supported the successful delivery of two test trucks to a carrier partner for real-load delivery in a trial program, having improved system available duration from ~60% to ~80%

San Francisco Bay Area

• [Predictive modeling] Delivered random forest model with estimated $5M value based on A/B testing to personalize user acquisition• [User behavior analytics] Identified 10 customer segments and developed their personas by combing clustering algorithms and business rules, and evaluated individual-level price elasticities, allowing precision pricing and user retention strategies• [Market insight analysis] Evaluated and identified third-party datasets to help clients understand market competitiveness, demand prospect, and cross-shopping behaviors• [Dashboard development] Enabled leadership visibility and validated hypotheses for 3 key business questions identified by building PySpark and SQL data pipelines to harmonize data sources, defining 9 performance metrics, and designing visualization dashboard• [Natural language processing] Increased document recommendation system coverage from 5% to 100% in search with an ensemble of Market Basket and NLP-based Doc2Vec+KNN models for finding similar document embeddings, evaluated on web session data• [Responsible AI] Collaborated with Responsible AI researchers at Microsoft and AI practitioners to develop a set of easy-to-follow guidelines for product leaders to put Responsible AI into practice

Mountain View, Ca

• Researched five different NLP model structures by reviewing papers to select the best methods for the project• Categorized 60k customer support cases using raw text data by training a Doc2Vec model and clustering text embeddings• Incorporated the end-to-end pipeline into the existing code base, after communicating with business stakeholders across departments to manage relationships, generate excitement, and work around resistance, winning the 1st-place in intern project team competition

Greater Chicago Area

• Mined and visualized transaction data to advocate for projects such as a new pricing model, and to investigate data inconsistencies/service disruptions, frequently being the first in the company to report incidents and find resolutions• Prioritized ad-hoc analyses and drove insights that helped win deals worth $5M+ in collaboration with business development team• Designed 20+ A/B tests and analyzed results, best 2 of which each achieved an increase in margin/session by more than 10%• Launched a new product with 6 partners while streamlining the process and eliminating dependencies to cut partner onboarding turnaround from 3 to 2 weeks, contributing to a growth of 107% in one year• Managed a global team of 5 engineers through 26 agile development sprints, reorganized meetings to shorten time by 33%, and built stronger ownership by always explaining business context and increasing transparency and participation in decision making

• Managed relationships with the faculty team and the airline partner to arrange for itineraries, undercutting budget by 12%• Directed the operations team to handle unexpected situations such as flight delay and diversion• Evaluated performance by designing the feedback form and summarizing the responses into a concise report

Master’S Degree, Data Science

Bachelor’S Degree, Economics, German Business, Kellogg Certificate In Managerial Analytics, 3.8/4.0

Activities and Societies: campusCATALYST, AIESEC, BLAST, Project Pumpkin, Habitat for Humanity

High School Diploma, Humanities

Activities and Societies: Deputy-Secretary-General of Model United Nations Association, Chief of Campus Broadcasting Station, Backstage.