Toubun Wu Email & Phone Number

Doncaster, VIC, AU

Melbourne, Victoria, Australia

• Develop and grow revenue through consultative selling with clients and prospects, presenting a warm,professional, well-spoken and caring persona as an effective representative of SOTI
• Prepare and deliver technical presentations onsite and remote to showcase value of SOTI products
• Provide pre-sales technical support and guidance to prospective customers
• Obtain market segment insights and generate recommendations for product roadmaps (featurerequests)
• Investigate… Show more
• Investigate issues reported by customers or found internally during Proof of Concept (POC) process,and communicate with internal product development teams to resolve product issues

Mulgrave, Victoria, Australia

• Help customers for issues they face when using SOTI products, by analyzing, and evaluating system design and configuration.
• Ensure customer can use SOTI products at the optimal performance, by analyzing, evaluating, and monitoring the network infrastructure, and tochange the configuration accordingly.
• Provide support and troubleshooting issues such as network connection failure to customer for their products.Install, configure, test, maintaining and administering SOTI… Show more
• Provide support and troubleshooting issues such as network connection failure to customer for their products.Install, configure, test, maintaining and administering SOTI products on customer server.
• Monitoring network traffic, and activity, capacity to ensure continued integrity and optimal network performance
• Plans, deploys, tests, and optimizes network and system services, taking responsibility for configuration management of network systems, especiallyenvironments with multiple operating systems and configurations, and.

Mulgrave, Victoria, Australia

• Handling the initial client contact via telephone, email, chat or portal.
• Perform troubleshooting to resolve or escalate to the tier 2 support teams.
• Research and resolve more complex field application and business process issues.
• Analyse and identify trends in issue reporting and devising preventive solutions.
• Communicate effectively multi-lingual (English, Chinese and Japanese) toward every potential client base and audience.
• Use trending data to generate and update… Show more

Melbourne, Australia

• Handled the initial client contact via telephone, email, chat or portal.
• Performed troubleshooting to resolve or escalate to the tier 2 support teams.
• Researched and resolve more complex field application and business process issues.

Melbourne, Victoria, Australia

• Winner of 2018 Hack Day (eNett hackathon) - UI and feature upgrade for the internal testing harness.
• Supported business analyst and software developer to understand customer requests.
• Build test cases to ensure newly developed functions are meeting expectation.
• Understand Apex code logic (Salesforce) to track down bugs during testing.
• Built automation testing to reduce manual testing progress using Selenium script.
• Used JIRA and KANBAN to track progress and follow… Show more Winner of 2018 Hack Day (eNett hackathon) - UI and feature upgrade for the internal testing harness.

Carlton, Victoria, Australia

• Contributing to designing of the marketing plan.
• Created and posted information on various social media platforms.
• Explained work roles during seminars to people who were interested in on-boarding.
• Demonstrating mobile application functions to end-user during the testing phase.

Bachelor Of Information And Technology, Software Development, Multimedia Development

Major: Software Development Minor: Multimedia Development Core units: Foundations of C++, Programming foundations in JAVA, Web.

High School, Vce