Customer Experience Consultancy - "taking Customer Experience to a higher level".We help businesses exceed sales targets & objectives in 3 simple steps...Providers of Customer Experience Healthchecks. We evaluate every interaction a customer has with your business and measure how effective and consistent these are. Growth plans are generated from evaluations and opportunities are detailed in order to generate more sales and exceed sales targets and objectives.

Working alongside & supporting all divisions including Sales & Marketing, Customer Services, Design & Development of new products, my main responsibility was to generate "New" business throughout the South Division through a sales through service philosophy strategizing a formula to maximise on the "customer experience".

Headhunted for my "Sales through Service philosophy" I was primarily responsible for delivering a Customer Experience culture change throughout the Kitchen & Bathroom sales division. I was also responsible for the formulation and delivery of a "Sales journey process" Coaching & Developing people around the Customer Experience and providing advisory support at a senior level on new direction of business & strategy involving the entire "Customer journey".

Recruited predominantly for my Customer Experience "ethos" I was responsible for leading both retail stores and a direct sales team across the south division of the business. My role as a Regional Sales manager was to manage, coach and lead a team of area bedroom sales designers and retail store sales advisors in order to deliver increased performance in all of the company key performance indicators including sales volume, sales conversion, finance penetration and margin/P&L.

Joining the business as a Retail Development Manager i was shortly promoted to Area Sales Manager where I was responsible for 20 stores/concessions in the south of England. My role was to primarily manage and lead a large team of lead generation advisors in order to deliver improved performance in all of the company key performance indictors. I was also responsible for all store operations including P&L and store compliance.