Sales, support, and services of Panasonic Toughbooks, Dell Rugged Laptops, and related accessories. Procurement, marketing, and consulting services related to rugged laptops, emergency vehicle accessories, public safety equipment, and tactical gear.

Kring Enterprises LLC provides business services, equipment, and vehicles for a variety of industries.

Gladiator Technology enterprise network & information security solutions designed exclusively for banks part of Jack Henry Banking a leading provider of core & complementary solutions used by banks to process financial transactions, automate business processes, & manage mission-critical information. Job Duties:Delivered proactive managed services to around 75 financial institutions ranging from single location hometown banks to multi-billion dollar mid-tier banks.Deployed critical security updates for Microsoft, Adobe, Java, and other business critical applications.Developed policy, procedure and departmental technical documentation. Assisted with reviewing and remediating auditor findings from internal/external security audits.Installed and configured enterprise wide monitoring solutions for new and existing clients.Collaborated with security and firewall teams to develop holistic solutions for client networks.Drafted and implemented solutions to issues impacting departmental customer satisfaction.Established framework and extensive documentation for group processes and procedures.Served as primary escalation point for customer facing issues.Promoted to Tier II escalation point for 3rd party monitoring solution.Interfaced extensively with database and development teams for reporting and data validation issues.Completed project to review and address monitoring and reporting deficiencies that were a major source of customer dissatisfaction. Posted 10% monthly improvements in number of customers and reports impacted until completed.Performed case management and service prioritization daily to ensure client issues were responded to and resolved in a timely manner.Served as direct escalation for all client satisfaction and technical issues. Accomplishments:Received no less than 4/5 rating in over 100 client satisfaction surveys.

A training, simulations, and government services company providing national security, defense, and law enforcement agencies within the US and abroad with professional services, specialized products, and integrated solutions for education, training, and operations.Job Duties:Provide comprehensive hardware network and software support for US Army Classroom XXI and Simulations networks.Installation repair & maintenance of over 3000 systems.Bench repair and diagnostics of all site servers, desktops, laptops and peripherals.Respond to trouble tickets in 30 locations including 190 digital classrooms in Campus Area Network Environment.Consistently fulfilled Service Level Agreement expectations by meeting response times of 15 minutes for local issues and 30 minutes for remote issues.Support for US Army Warfighter III digital training exercises. Involved in creation of Computer Incident Response Team (CIRT).Performed as forensics technician for CIRT conducting incident investigations.Established documentation of helpdesk procedures including: known issues knowledge base, technical procedures for comprehensive digital classroom deployment and enterprise wide hardware warranty information.Provided asset management & inventory verification reportsInstallation configuration and troubleshooting of Microsoft Office applications.Experience troubleshooting issues, managing content, and creating documents within Microsoft SharePoint sites.Accomplishments:Achieved Secret security clearanceAchieved all DOD IA Technical Level II Certifications.Completed Virtual Battle Space 2 administration course and performed complete setup of VBS2 simulations lab for Fort Leonard Wood VBS2 pilot program.Worked with software development team to implement system for migrating outdated pen-and-paper maintenance system to centralized computer system for tracking, exporting, and reporting Classroom XXI maintenance.