Senior APM Consutlant | AppDynamics Certified Implementation Professional

ITSM:Certified ITIL®V3 FoundationServiceNow Certified System AdministratorPresales activities, Leading Customer PresentationDevelopment/Customization ServiceNow PoCApplication Development on Top of ServiceNow

Solution Architect & Delivery ManagementOSS: HPE CMS PortfolioProject Management for Delivery & Solution Support.Presales activities and Business DevelopmentMicroFocus ITOM : NNMi, SiS, OMiPresales activities and Business Development

Working as a Technology consultant in HPE CMS MEMA Delivery Assurance BU (Communication & Media Solutions.), providing delivery in Service Assurance (NGOSS) in the MEMA region.Experience with FaultManagement, Event Managment, Service Assurance, Problem Management.HPE Openview TeMIP (Network Management System): Configuration and Administration, Installation of AMs, FMs, Customization AMs, FMs, TNDL, Enrichment, Problem Detection/Expert.HPE UCA (Unified Correlation Analyzer): EVent Base Correlation, Interference Machine, Topology Installation, Configuration and development of ValuePack TeMIP Problem Detection.HPE OSS Console : Installation Configuration, Report Design, integration with TeMIP / FASHPE FAS (Fault Analytic Statistic): Installation, Configuration.Service Manager (Trouble Ticketing Manager): Administration & Customization IT & Telco.Business Objects (BI).Database: Oracle, Vertica, PL/SQL Scripting, SQLETL: Pentaho, HP UTMLanaguage/Script: C++, Java, JavaScript, Shell, PerlVisualization: VMWare vSphere.

My responsibility is to provide the level 2 & 3 of solution support 24/7 during working day night shift/on-call-duty during the weekend, to ensure the high availability of a French Telcom OSS Platform.Monitor & maintain palteform & participate in crisis meeting.Invetigate, troubleshoot issue, ensuring closing of Ticket before SLA deadline.Interact with clients to collect information and provide proposed solutions.Head responsibility for technical validity along with interoperability of solution.Ensure to follow up on problems and process independently related to solutions engineering.Develop and validate all complex programs and perform troubleshoot on all applications and provide user support to all technological processes. Participate in seminars, sales shows and oversee internal demonstration facilities.

As a member of Product’s Team, my responsibility was to design triple play xDSL/GPON home gateway.- Network trouble shooting (LAN WAN).· TR69 family protocols (CPE WAN Management Protocol) with certification processes (Mootive, Gigaset)· Assisting Sales Engineering in developing proposals which best match the customer requirements (clients: KPN, COMSTAR, SIOL, GVT, Portugal Telcom, BouygueTelcom, Deutsch Telekom)· Developing TR98 TR104 and TR181 stack and services in accordance with client's requirements (C/C++/Java). Contributing in Development on SIP Stack.· Writing technical documents to customers