- Collaborated with internal and client teams to integrate ticketing and ecommerce systems with Simplr platform- Coordinated integration projects by liaising with development, operations, and client teams to understand operational requirements and translate it to development plans- Advised client teams in streamlining their technical setup in order to increase efficiency of customer service teams - Led client-request analysis and drove development to implement new Apex code in Salesforce Service Cloud- Analyzed and utilized REST APIs to integrate with external client systems and perform actions from Simplr platform- Created alerts in analytics tools such as Kibana and New Relic to monitor platform health and automatically notify on errors- Created and maintained Python scripts to add additional revenue streams by handling client-requested workflows- Utilized cron scheduler on a Linux VM to automate routine tasks to increase team efficiency- Collaborated with development team to troubleshoot platform and integration errors and develop solutions- Utilized Amazon Web Services (AWS) and Jenkins to deploy and test development to add new capabilities to platform- Pioneered project with client team to divert customer calls to SMS channels to decrease wait and response times- Supported Sales and Partner Support teams by creating documentation and graphics to convey integration information to prospective and existing clients

- Worked with internal and external stakeholders to manage and maintain applications for multiple clients to increase customer engagement through the use of web and mobile-based portals- Collaborated with development and client teams using Agile methodology to design and implement new features- Implemented automated search system to assist with software usage reporting based on content delivery- Led software interoperability projects to ensure seamless data integration between client organizations- Collaborated with client teams to use data-driven analytics to identify and prioritize area of improvement in KPI- Pioneered project with client teams to target and implement strategies to increase application usage by 20%- Redesigned website UI based on client organization branding specifications- Coordinated with R&D in identifying software enhancement opportunities based on unique client usage- Designed and wrote system search script to detect potential failure points based on client configuration- Collaborated with client systems teams to improve network security to ensure data safety- Updated and improved technical documentation to ensure knowledge transfer- Mentored Technical Solutions Engineers to ensure successful integration into project teams

- Investigated anomaly data from the SOARS database at Goddard Space Flight Center to determine reliability of spacecraft- Explored ways to graphically view anomaly data to gain maximum insight into causes and patterns of failure- Presented finding at the Morgan State School of Engineering 2015 Summer Research Symposium and the 2016 NASA Space Grant Consortium Mid-Atlantic Conference.