Vanessa Tovar

Vanessa Tovar Email and Phone Number

Quality Assurance Specialist @ Exness
Vanessa Tovar's Location
Colombia, Colombia
About Vanessa Tovar

Professional in Psychology and Psycotherapy | Proficiency in Business Operations, Quality Improvement and Project Management.°Current Position: Quality Assurance Specialist at Exness+ Identify areas of improvement among different departments and turn ideas into projects that inhance company operations. + Creation of training material that empower employees through targeted learning sessions to self-identify and improve their skills.°Key Competencies+ Project development and management stemming from company needs identification.+Creation of strategies and learning paths to enhance operational process effectiveness.+Raise awareness of quality standards and brand awareness within the company.+Promotion of well-being and mental health within the company.+Effective management of soft skills among employees and towards clients.+Implementation of interactive group workshops as a learning method.°Languages: + Native: Spanish+ Advance: English°Personal Characteristics+ Analytical mindset with a strong focus on detail and continuous improvement.+ I enjoy bringing ideas to life that contribute to overcome new challenges.+ Proactive personality, taking initiative in decision-making moments and seeking solutions.+ Reliable and time-conscious, with a high ability to meet deadlines.+ Enthusiastic about teaching, learning, and sharing knowledge.+ Team player, actively contributing ideas to achieve a common goal.°Professional Objective+ Continue to develop my strong analytical skills and proactive approach in a dynamic professional environment, where I can contribute to problem-solving initiatives, collaborate with diverse teams, and continuously expand my expertise in project management and process optimization.

Vanessa Tovar's Current Company Details
Exness

Exness

View
Quality Assurance Specialist
None
Website:
exness.com
Employees:
5975
Vanessa Tovar Work Experience Details
  • Exness
    Quality Assurance Specialist
    Exness
  • Grace.Ai
    Product Associate
    Grace.Ai May 2024 - Present
  • Exness
    Quality Assurance Specialist
    Exness Jan 2023 - May 2024
    Montevideo, Uruguay
    In my capacity as a Quality Assurance Specialist, I am entrusted with ensuring that our primary customer assistance division consistently upholds and surpasses the company's exacting quality benchmarks. My role involves vigilant monitoring to identify areas for enhancement throughout the organization, strategically devising action plans aimed at optimizing vulnerabilities that could potentially impact company performance. This responsibility also encompasses the regular implementation of project management techniques in our daily operations to fortify efficiency and excellence across the board.My performance in this role has included tasks such as: *Conducting daily audits of customer support and sales team interactions with clients to uphold stringent quality standards. Facilitating coaching sessions to meticulously examine areas for improvement and identify weaknesses, fostering a culture of continuous enhancement.*Employing project management expertise to enact comprehensive action plans aimed at seamlessly integrating new improvement initiatives into our employees' daily responsibilities. This involves strategizing to refine processes and elevate performance standards.*Taking charge of developing and translating training materials designed to educate our workforce, thereby elevating their skills and enhancing the overall quality of our services.
  • Exness
    Customer Support Executive
    Exness Jan 2021 - Dec 2022
    Colombia
    In my role as a Customer Support Executive (CSE), I expertly addressed and resolved clients' technical and educational queries regarding the Exness platform. I guided clients through procedures to optimize service benefits and effectively utilize our diverse range of platforms. During this role I was in charge of:*Proficiently addressing customer inquiries on all aspects related to the company via chat, email, and phone interactions. Ensuring a high standard of professionalism while offering comprehensive support to customers.*Effectively addressing concerns raised by both customers and colleagues pertaining to unfamiliar company information. Offering prompt resolutions and clarification to ensure accurate understanding across all levels.*Executing meticulous translations and meticulous revisions of documents in both Spanish and English. Ensuring accuracy and clarity in language to facilitate seamless communication across diverse linguistic preferences.
  • Otr Solutions
    Account Coordinator
    Otr Solutions Feb 2019 - Jan 2021
    Colombia
    Throughout my tenure at OTR, I honed robust customer service abilities, mastering professional, assertive, and articulate communication techniques. My role involved adeptly addressing client inquiries over the phone, resolving issues pertaining to company services, and proactively educating customers about our processes. My functions included:* Proficiently delivered comprehensive guidance to clients regarding the benefits offered by the factoring company. * Employed adept problem-solving skills during customer interactions via phone and email correspondence. * Played a pivotal role in enhancing commercial strategies through bilingual proficiency in Spanish and English translating and crafting communication materials* Took charge of training newly onboarded staff members, imparting comprehensive knowledge encompassing company policies, procedures, and role-specific information.
  • Fundacion Educativa Instituto Ecologico Barbacoas
    School Psychology Intern
    Fundacion Educativa Instituto Ecologico Barbacoas Jan 2018 - Aug 2018
    Cartagena, Bolívar, Colombia
    During my intership at Barbacoas's Institute my focus was on fostering personal growth and holistic development by providing guidance and support across the spheres of life of kids and teenagers. As a plus for this tasks I also assisted on personel recruitment and workflow improvement.My Functions included: *Tailored guidance to teenagers navigating crucial life decisions. This involves providing comprehensive support in exploring career paths and making informed choices while addressing sensitive matters related to sexual orientation.*Navigating complex family dynamics, offering guidance on communication, conflict resolution, and coping strategies.*Through keen observation and specialized training, identify developmental concerns in children. Collaborating with multidisciplinary teams, I work towards fostering an environment conducive to a child's optimal development.*Employing strategic recruitment methodologies, sourcing and selecting qualified personnel for institutional roles and enhancing operational efficiency by implementing structured organizational methods.
  • Fundacion Aluna
    Clinical Psychology Intern
    Fundacion Aluna Jan 2017 - Nov 2017
    Cartagena, Bolívar, Colombia
    At the Aluna Foundation, I worked as an intern, focusing my efforts on developing and refining my skills as a clinical psychologist. Throughout my tenure, my focus revolved around immersing myself in the inherent tasks of the field, aiming to gain a practical and in-depth understanding of treating patients facing cognitive difficulties and behavioral challenges.My responsibilities included:*Actively participating in observation sessions and case studies under the guidance of experienced professionals, acquiring a detailed insight into intervention and treatment strategies.*Contributing to the collection and analysis of clinical data, aiding in understanding the individual profiles and needs of patients.*Collaborating on the creation of personalized treatment plans, integrating therapeutic approaches to address both cognitive difficulties and behavioral problems.*Applying psychological assessment techniques to identify patterns and trends, thus strengthening my ability to address the specific needs of each case.

Vanessa Tovar Education Details

Frequently Asked Questions about Vanessa Tovar

What company does Vanessa Tovar work for?

Vanessa Tovar works for Exness

What is Vanessa Tovar's role at the current company?

Vanessa Tovar's current role is Quality Assurance Specialist.

What schools did Vanessa Tovar attend?

Vanessa Tovar attended Universidad Tecnológica De Bolívar.

Who are Vanessa Tovar's colleagues?

Vanessa Tovar's colleagues are Chahreddine Guessis, Vishal Saini, Lev Borodin, Sad Joker, Vasily Lavrov, Forex Trader Account Manager, Dũng Thái.

Not the Vanessa Tovar you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.