Syed Towsifur Rahman Email & Phone Number

Saudi Arabia

Client:Saudi Commission for Health Specialties (SCFHS)Title:Senior System AdministratorDuration:June 2018 to PresentResponsibilities:Managing IT Cloud Team who is responsible for Datacenter, Server Infrastructure and Virtualization (based on vMWare ESXi) .Managing company Domain controllers & Active Directory service.Managing company messaging service running on Exchange 2016.Managing DHCP & DNS service running on Infoblox appliance.Give support and guidance to other team members on various IT products and services.Neusol:• Managing and provide consultancy on IT infrastructure, Disaster recovery business continuity, information Security, core IT service high availability & Data integrity.• Analyzes complex business needs presented by the customers and recommend technical solutions to them.• Advise clients objectively on where IT might make a difference to the business.• Managing project for core Applications and services for high availability and failover like, Windows AD/Domain, Exchange, System Center, SQL, SharePoint and so on.• Managing projects for datacenter services & virtualization solutions.• Managed many projects for migration/upgradation on on-premise or on office 365 cloud of core windows services like, domain controller/active directory, exchange, SharePoint, SQL, etc.• Managing infrastructure projects like datacenter redesigning and restructuring, cable management on the industry standard level.• Managing and participating project in STC Services, we developed complete internal portal for them using ShapPoint and did integration ERP and many other third-party applications.• Managing projects in Government sector as well like Border Guard, Ministry of Defense Office, etc.

Saudi Arabia

• Meeting with clients to determine their requirements.• Working with clients to define the scope of a project.• Understanding the customer’s needs and suggest various options which best suit their requirements and give them optimized results.• Developing agreed solutions and implementing new systems.• Helping clients with change-management activities.• Designing, testing, installing and monitoring new systems.• Being involved in sales and support, and where appropriate, maintaining contact with client organizations.• Testing of software applications or hardware devices that may be deployed to enhance solution.• Resolve technical issues and offer proactive technical support.• Working both remotely and on customer sites where appropriate to perform tasks.

Pakistan

Directly supervises System Administration, IT Help Desk and Desktop Support units and carries out supervisory responsibilities in accordance with the organization's policies.Responsible for Microsoft infrastructure, designing, installation, operation, administration and troubleshooting.Responsibility includes smooth functionality and maintenance of Primary & Secondary datacenters, servers and systems. Planning and manage IT Disaster Recovery strategy.Developing, Implementing and managing operational standards and escalation procedures SLA’s with vendors and service providers.Administrating/Managing/Troubleshooting on Microsoft based solutions like Exchange Server 2013, Active Directory/Domain Controller 2008 R2, SCCM 2012 R2, SCOM 2012R2, SQL 2008 R2, Team Foundation (TFS) 2010 and other related applications.Administrating/Managing/Troubleshooting on Storage solutions like IBM Storwize v7000 Unified, HP SAN MSA 1510i, HP NAS DL320s G5 and DataDomain DD510.Administrating/Managing/Troubleshooting Virtualization solution like MS Hyper-V 2012, VMWare ESXi 5 & 6.Administrating/Managing/Troubleshooting Antivirus and centrally manage solutions like Kaspersky Security Center 10 (with MDM), McAfee ePO 5, Whatsup Gold 14, Blackberry Enterprise 5 & 10, DFS, IIS.Ensuring all service level agreements are met. Trains help desk staff to answer and resolve incoming calls.Assure to provide quality technical software/hardware phone and desktop support with a high degree of customer service and technical expertise.Consolidated all physical servers on to Hyper-V host server as Virtual Machines.Migrated head office and DR Datacenters along with all critical services on to third party DC without any downtime.Migrated all Domain controllers from windows server 2003 to 2008.Migrated from MS Exchange server 2007 to 2013.Setup Disaster Recovery Site and conduct drills to validate Business Continuity Procedures.

Pakistan

Primary technical contact for configuration and critical issues for all system infrastructure services, such as Active Directory, MS Exchange, Blackberry, Internet Proxy (Bluecoat), SCCM, SCOM, Antivirus, etc. services. Managing / configuration and support of HP/Compaq Servers in Head Office Datacenter. IT Assets management is the one of major responsibility to manage it nationwide. I contributed important part in integration which has been done with Crescent Bank to Samba Bank Limited.

Pakistan

• Manage whole IT infrastructure and systems.• Administrate System Windows 2003 Domain and Active directory.• Managing MS Exchange, SharePoint services, Project server and ISA Internet Proxy.• Managing Telelogic Synergy (known as IBM Rational Synergy) and VSS servers.• Provide end user support on all above services.• Responsible Systems backup mechanism of critical services.• Responsible to take care software releases and preparation of Test and UAT system environments.

Pakistan

• Provide all infrastructures and system related services and support (Hardware, Domain / AD, Emails, network / communications, etc.) to client.• Manage and lead technical customer support team for day-to-day complains and issues.• Provide and purpose best solution to customers as per their requirement.

Pakistan

• Manage Production IT infrastructure and systems.• Administrate System Windows 2000 Domain and Active directory.• Coordinating between productions and planning department for monthly activities.• Assist to manager for daily and monthly production schedule for production planning.• Liaise with store department for manage all plant inventory system.• Generate daily/monthly/yearly production and analysis reports.

Pakistan

• Working and providing computer hardware and software support.• Implementing solution over to Windows NT, Novell and Windows workgroup and Internet.• Also assembling, installation and troubleshooting of computers and networking.

Pakistan

• Responsible to deployment and installation of Internet and e-mail software.• Provide day-to-day service and support.• Responsible to administrate email server.

Responsible for parts production and implement all the CAD design in the entire Computer Numeric Machines (CNC). I was also the coordinator between CAD group and Floor Planning group.