• Ensure compliance with company policies, procedures, and standards, as well as local health and safety regulations are within compliance.• Supervise employees to prepare high-quality food, to provide customers with courteous, efficient service in clean, well-maintained surroundings.• Strong leadership skills with the ability to inspire and motivate team members.• Manage all aspects of restaurant operations, including staffing, training, scheduling, and budget management.• Assist in inventory management, including stock rotation, ordering, and tracking.• Handle customer inquiries and complaints with professionalism, resolving issues promptly to ensure customer satisfaction.

• Addressed customer issues remotely via phone, web chat, and email, using customer service skills to successfully resolve an average of 5 or more issues an hour in a timely and professional manner, ensuring a positive customer experience.• Project Development of New Hire Training Program on Salesforce.com, policies, procedures, documentation and mentoring for new hires joining IT Customer Support team. • Led Synergy Success Room providing case updates and moving cases towards resolution and/or root cause analysis. Liaised with Engineering, R&D, Escalation Managers, Account Managers, Technical Account Managers, and Upper Management ensuring customer satisfaction.• Post Incident Reviewer, providing investigative reporting on cases where Account Managers required detailed information on a customer complaint or concern, reducing delays in SLA, improving products, and delivery concerns.

• Managed the custom technical account for HCA (Hospital Corporation of America) to support them in meeting business objectives and goals.• Worked directly with HCA Admins to ensure environment modifications interact appropriately within infrastructure, including firmware and driver updates, and other areas of impact required to meet performance requirements.• Resolved 1500+ trouble tickets pertaining to Windows Operating Systems, workstations, printers, and networking issues and user accounts resulting in seamless interconnected data exchange and processing.• Ability to work independently and efficiently with the team to accomplish the goal.• Served as Team Lead, training and mentoring new hires.