Toya Wright, Mba Email & Phone Number

Responsible for building and maintaining relationships with South Carolina State Government Technology Services customers. Reports to the Department responsible for delivering customer service for shared technology services provided or brokered by the Department of Administration.

Responsible for designing, implementing, and overseeing operations that support laboratory functions with regards to day-to-day operations, including the orientation, training, and staff development. Evaluates existing procedures and processes and makes recommendations for improvement.Identified and resolved complex issues, including organizational changes/updates, projects, and analyzing sets of data for various sources. Reviews and analyzes data to ensure timeliness of submission and identify trends in performance and improvement opportunities. Assesses the needs of our end-users and defines and implements the necessary changes to current processes and approaches. Collaborates with internal/external partners and other resources to resolve complex issues. Delivers effective verbal and written communications to internal and external audiences. Created, modified, and maintained all system access for end-users. Reviewed, verified, and implemented security measures, based on the needs of the client. Resolved IT tickets and emails relates to system, server, application, and database issues. Collaborated with the Office of Information Technology (OIT), and other program areas to ensure quality throughout the entire process. Serves as the point of contact for evaluations, configurations, implementations, and the validations of laboratory systems. Created and delivers informative presentations for both internal and external audiences. Uses reports to monitor project statuses. Plans and designs appropriate research methods needed to collect quality data.

Columbia, Sc, Us

Supervised laboratory safety ensured the laboratory remained in compliance with all local, state and federal regulations. Developed and implemented training documentation and procedures for facility personnel. Performed routine operations of instruments as specified by the manufacturers and procedure manual: a) loading specimens; b) testing; c) make dilutions and prepare reagents; d) report test results for waived or moderate complexity testing after competency has been documented. Properly maintained laboratory equipment by adhering to the laboratory's quality control policies and documents all QC activities, instrument and procedural calibration and instrument maintenance. Familiar with lab infrastructure requirements and can move/adapt quickly to changing needs while working with minimal supervision. Coordinated all aspects of drug test collection, specimen handling and biohazard preservation. Manages and shares daily workload. Uses time wisely. Provides a productive atmosphere. Manages specialty areas and/or assignments in compliance with general laboratory standards

Greenville, South Carolina, Us

Prepared specimens for analysis and established proper chronological priorities in testing. Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review. Proper use of containers, collection timing, labeling, centrifugation, and specimen processing techniques. Perform complex specimen processing and send out procedures. Instruct outpatients of proper specimen collection. Assisted various internal departments with the completion of special projects as requested. Developed and prepared various ad-hoc reports to monitor patient flow, and EHR reporting. Monitored specimen productivity trends, implemented resolutions for the best outcomes, provided educational opportunities for staff. Documented laboratory test requests processed incoming specimens, prepared, logged, and stored samples for testing. Insured that all requested test were performed with accuracy in a timely manner. Answer inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor’S Degree, Biology/Biological Sciences, General