Attending Networking events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

Consulting

Responsible for supporting SAIC with their endeavor of providing training documentation for the usage of medical handheld computers using DHIMS software in the Army Theater in Iraq.• Managing training team to ensure quality, timely and accurate deliverables during the documentation lifecycle.• Work closely with development and test teams of SAIC to create quality and accuracy DHIMS technical documentation which includes: system installation, system administrator and user manuals.• Leading the development and delivery of DHIMS CBTs for multiple DHIMS software components.

• Responsible for supervising the authoring & creating of Instructor & Student Guides for TMIP-J SW applications. • Ensured workflow, processes & procedures were enforced & implemented thru the documentation lifecycle. • Tracked documentation and updates via Team Track & VersionOne to ensure quality, timely & accurate deliverables. • Responsible for quality & accuracy of TMIP-J technical documentation including: system installation, system administrator & user manuals.

• Created new Storefront training for July release for Hazelton, PA., People Support in Manila and TSS (Technical Service Systems) in Herndon, VA. • Created new Partner Portal training for July release for Herndon, VA. For Wholesale group.• Used Captivate software to create demonstrations of upcoming Storefront release training and current releases.• Developed 18 modules in the Redesign New Hire training upgrading current product information and creating material for new products.• Conducted review process of outside vendors, internal survey of Call Center Specialists, and research for the future upgrade of current internal information knowledge system MAX. • Conducted WebEx classes for Train-The-Trainer sessions. • Conducted WebEx classes for to update new product and release information to all company locations.• Created CBT for new product releases to company call centers worldwide.

Education Specialist• Provided technical consultation to sales division for Federal customer training requirements.• Worked with Account Teams to outline and propose training plans and training cost for government RFC and RFP.• Prepared Training Plans outlining present and future needs for the customer.• Assisted customer and partners in choosing among the EMC Proven Professional certification tracks.• Accompanied account representatives and their technical counterparts to Federal customer meetings to explain education options.• Worked with EMC partners to design and assist training for their certification needs. • Provided Global Account Managers with training materials and plans for their customers.

• Provided consulting for network solutions to customers with a variety of problems of moderate scope and complexity.• Provided technical product articles, documentation, presentation, and demonstration for customers, as necessary. • Created and implement training for customers.• Pursued additional academic education.

Technical Trainer / System Engineer• Provided pre-sales engineering support, including product presentations to sales representatives, network configuration and design, and conducting onsite customer equipment demonstrations and testing (routers, VPN networks, voice over IP, voice over frame relay, ATM, ISDN, gateways, and soft switch technology). • Provided post-sales support for customer applications and network design issues. • Developed new procedures for testing and setting up product demonstrations.• Designed, developed, and conducted technical classes for new product enhancements for technical personnel and customers.

Senior Data Trainer• Provided training for sales staff on product features and sales skills.• Lead trainer for the deployment of Siebel SFA and Order Entry to all Cable and Wireless sales personnel. • Developed and delivered new product training for a partnership product with IBM. • Developed and delivered training for six new products that were introduced company-wide for C&W.• Received the Chairman's Award for work with the Training Department.