Provided customer service and intake for English and Spanish speaking clientsincluding patient intake registrations, records processing, insurance verifications andpayment processing utilizing the EPIC database platform. Performed extensive patientappointment scheduling and confirmations.

Performed intake, outreach, data entry, data base maintenance, records processing, English/Spanish client services and various verifications of government documents for the City of Chicago’s Emergency Rental Assistance Program.

Processed and managed financial loan accounts. Performed extensive remote and in-person customer service, telemarketing, guerrilla marketing, business development, sales, administrative and clerical duties.Performed cash and safe handling, processed and maintained daily physical and electronic financialreports collections, bank deposits and audits.Managed store operations, performed light housekeeping, maintained store appearance and managed office supplies and services.

Researched, screened and assigned new employees to job opportunities, utilizing various social media, company database, SMS text communication, newspaper classifieds and networking. Created published and maintained job descriptions and social media platforms.Scheduled and conducted interviews, processed new employee on-boarding contracts and performed new employee orientations.Performed business development sales and marketing; telemarketing, email and fax campaigns,acquiring four new clients and thousands of potential clients. Scheduled potential client meetings forthe Director.Performed data entry and maintained database consisting of employee and business contacts as well as developed and monitored the data life-cycle of employees and client relationships.Performed customer/client services, clerical and administrative tasks and other duties.

Assisted Sr. Data Entry Clerk and staff with a high volume of data processing, reviewing and maintaining patient demographic and clinical data utilizing Microsoft Outlook email and CRM database platforms.

Conducted various social science interviews including the Adolescent & Teen Immunization and California Health Exchange surveys with English and Spanish speaking clients. Performed extensive data entry, interviewing and telephone communications. Assisted with setting appointments for other foreign language interviews.

Assisted with meetings and events registrations which involved records processing along with electronic and physical records management.Received and documented credit card and check payments, produced daily and monthly financial reports and assisted the Bookkeeper with refund distribution.Assisted the Director of Membership services with general correspondence and clerical duties.Assisted the Senior Secretary with the association’s Journal subscription registrations, renewals,distribution and other customer service related issues.Responsible for the association online store and assisted the Marketing Assistant with online customer service issues.Assisted various meeting managers with customer service and clerical duties which included the mass production of letters and other meeting literature.

Performed Receptionist, front desk, data entry, customer service and clerical duties.

Assisted the Director of Emergency Nursing, the Manager of the Office of Emergency Medical Services and staff with secretarial, clerical and Receptionist duties including word processing, data entry, database management, extensive customer service, Microsoft PowerPoint presentations, records management and meeting planning.

Assisted the Department of Gastroenterology and Clinical Nutrition, Obesity Clinic and G.I.laboratories with secretarial, clerical, Receptionist and patient services duties including word processing, data entry, records management, proofreading, editing, Microsoft Power Point presentations, light transcription, mail and email review, meeting planning, purchasing, travel coordination and expense reports.