Tracy Parson Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

• Talent Management- Responsible for employee oversight of eight teams (Fort Mill, SC and San Diego, CA) consisting of 13 management members and 85+ agents. High attention to staff interaction model. Fostering.
• Project Management- Champion new ideas and initiatives by creating an environment supportive of innovation and diversity of thought. Help support and implement work streams for Omni contact options such as IVR, email.
• Relationship Management- Advisor contact for senior level escalations for brokerage and advisory accounts plus suggestions to help increase service, operations, and advisor efficiencies. In addition to maintaining.

Fort Mill, South Carolina, United States

• People Management- 4-6 direct report managers plus 5-8 teams all-inclusive of 60-80 underlying employees, providing administrative support as well as coaching to meet department goals.
• Project Management- Responsible for creation of specialized service teams for retirement account support and newly acquired assets. Reviewed corporate initiatives to enhance Service and Operational group functionality..
• Relationship Management- Lead internal meetings to identify and resolve inadequate workflow and procedures between departments. Establish meetings to assist with external groups such as financial advisors to resolve.

Charlotte NC

• Management of 14 to 15 associates to ensure quality service is provided to each financialadvisor or client.
• Identify strengths and opportunities amongst my team and coach accordingly to the need ofan associate or promote their strengths.
• Keep abreast of industry and business changes in order to add knowledge to my team whileupholding company values and expectations.
• Effectively collaborate within my group or with other internal groups to promoteconsistency/ follow- up to external clients.
• Interviewing, hiring, and training associates are duties I fulfill continuously.
• Project Management experience05/2010- 12/2012 LPL Financial

Charlotte NC

• Reviewed calls for staff members, lead coaching sessions to ensure corporate anddepartmental goals are met, set agendas and facilitated team meetings.
• Kept my team abreast of new “rollouts”to the department and ensured adequate training fornew skill sets and/or policy (procedure) updates.
• Available for questions and to take escalations.
• Supported retirement training for the Charlotte site which provides ongoing training withnew laws, regulation changes, and procedural updates for overall business productivitybetween operations and all service channels.
• Taken an active role with company projects and employee/management engagement events.

Charlotte NC

• Assisted Financial Advisors with inquiries regarding their clients’retirement accounts.
• Primary focus on operational inquiries regarding all types of retirement plans including IRAs,Profit Sharing Plans, Money Purchase Plans and 401k plans.
• Assisted with retirement rules and IRS regulations, plan types, as well as key brokerageoperational functions.
• Accessible for “acting supervisor”role, handling escalated calls from financial advisors andproviding team support of procedural changes/updates as related to department andassisting with training/development of new.

Charlotte NC

Provided high quality retirement and financial counseling services in an inbound call center.Communicated a broad range of information about the TIAA-CREF Company and productsoffered. These products include details of TIAA-CREF retirement plans, after taxinvestments and insurance products, payment flexibilities, investment choices and.

Charlotte NC

• Assisted clients via telephone with mutual fund account information, account transactions,legal requests, processing procedures, general investment needs through the financial marketsand retirement programs.
• Guided clients with setup or reallocation of investment portfolio(s).
• Liaison between Compliance Unit and designated team members to keep abreast ofregulations. Reviewed and processed legal requests to have assets transferred into estateaccount or inherited account(s).

Columbia, South Carolina

• Provided timely and accurate answers to questionsfrom retail staff members and businessaccounts, deposit and credit products, procedures, policies, and systems such as branchautomation.
• Provided ongoing support for the implementation of new policies, procedure updates,conversions, promotions, and services.
• Consumer Bank Support also enforces and manages the branch activities with the bankscompliance/regulations; these regulations are Reg CC, O, D, E, HMDA, and DD.