• Delivering project implementations on time and on budget• Participating in Planning, Discovery, Design and Solutions Review sessions for global audiences by providing demonstrations and engaging key client resources to fully understand business requirements• Maintaining project plans, project schedules, project forecasts, project financials and RAID logs• Coordinating with various functional groups internally and externally• Overseeing Unit Test scenario development and execution and partnering with clients throughout all phases of testing including End-to-End, Smoke, User Acceptance, and Parallel Testing• Strategizing cutover plans and rollout activities for initial, cross-platform, and Phase 2 deployments• Developing roadmap strategy and update plan for future functionality

• Successfully deliver Workday implementations (Launch, Your Way, Phase X) on time and on budget • Delivered 10+ Phase X Deployments, 5+ Launch, including Full Suite implementations and FINS First LE • Ability to recognize gaps and/or additional services needed to drive additional revenue • Solution for complex customer requests through thorough understanding of Workday's various deliver methodologies and service offerings • Excellent relationship management, internally and externally, with ability to diffuse difficult situations • Accurately forecast work effort and review and report on consultant team's forecasted vs actual hours worked • Ensure delivery of high-quality services and products to build and maintain reputation • Manage Workday Delivery Assurance process while maintaining appropriate Scorecard updates • Maintain and manage multiple budgets, status, staffing, tenant management reports across all projects • Consult with clients on a variety of project issues and leading business practices utilizing Workday project administration principles.

• Responsible for managing the reporting and delivery of the client escalation center• Act as an expert resource on client processes, knowledge, content management and training• Plan specific training dates based on client’s contractual service level agreements• Ensure client expectations and service levels are being met based on monthly/quarterly contracts• Developed, implemented and delivered training material for 2016 and 2017 Annual Enrollment for multiple clients• Identify number of resources needed for upcoming training based on forecasted call volume• Plan and lead weekly meetings to track progress on current implementations and projects • Execute the tailoring and delivery of ongoing training for multiple clients• Act as a day to day subject matter expert of multiple client’s policies, processes and provisions• Provide and track feedback, as necessary, during various stages of implementation• Manage client specific updates to reference tools and training• Developed and managed the training materials for acquisition of benefits plans, processes and provision• Execute maintenance of Customer Care Desktop tools including CS Pro, Standard Operating Procedures and Plan Knowledge Tools• Identify process improvements based on escalation analysis results