My career accomplishments include twenty-one years of experience implementing technology projects to improve organizational outcomes. Played a crucial role in providing direction, setting-up documentation teams from scratch, establishing processes, guidelines, and templates alongside mentoring, reviewing, and gaining a ‘wow factor’ for documentation.I drastically reduced support tickets by developing engaging, exciting, easy-to-use documentation. In addition, I cleared the renowned Project Management Professional (PMP) Certification from the PMI institute. In addition, I was gaining technical expertise through Cisco CCNA/ CCNP Switch Certification. Experience working on diversified domains such as ITIL, IAM, Networking, Storage, Telecommunication, and Cyber Security domains.My superior communication and problem-solving skills and experience managing a team allow me to excel in leading teams through projects from conception to completion. I possess expert problem-resolution, planning, monitoring, reporting, resource management, quality, and risk management skills. Consistently delivering technology integration projects on time, with quality, and within budget. I have a strong background in leading virtual teams with a high client satisfaction track record. My leadership style focuses on engaging team members to communicate, dynamically solve problems and deliver the highest quality solutions. Received awards from numerous companies such as SymphonyAI Summit, Ribbon Communication (previously Sonus Networks), Symantec, and Cisco Systems. Believe in inspiring the team, provide multiple platforms/channels for the team to grow, and exceed business and organization goals to soaring new heights.
Listed skills include Software Documentation, Framemaker, Technical Writing, Visio, and 46 others.
