Tom Brophy Email & Phone Number

Novato, Ca

•Security policy development, implementation, and enforcement.•Support for strategic security planning and plan implementation.•SAAS Data Center Application management,support, maintenance and build deployment •Incident response services as needed.•Data Center forensic services as required.•EDI administration, support and integration with SSIS•Support for the development and implementation of all appropriate standards and guidelines as necessary.

Technical Lead on a project to deploy wireless IP based video conference systems with 2 way communications for the remote evaluation of stroke victims by Neurology specialists.

Contract with a Specialty Foods Producer in Napa ValleyWindows Active Directory Network and Exchange eMail administration Responsible for daily backup and disaster recovery Discovery and evaluation of Hosted eMail filtering solutionsNetwork Infrastructure evaluation and upgradesServer platform migration to Virtual Server environment using VMwareManagement of Virus, malware/adware protection using Symantec AV, SonicWall and PostiniLead in upgrading VOIP system to current server platformHelpdesk and trouble ticket management and response on SharePoint

Administrate all levels of IT department Develop and deploy desktop standard configurationsLead for company refresh project for desktops, laptops and serversWorked as part of a team to upgrade the Enterprise network infrastructure to an MPLS environment with 4 regional officesUpgraded Regional Office servers and network infrastructure in Napa, New York, Kona and Oahu Helped implement DFS and reallocate network resources for remote and regional employeesLead in upgrading 3Com VOIP system at headquarters and implementation at one regional officeNetwork and eMail administration for 150+ users 50% mobileResponsible for backup and disaster recovery strategy and implementationManagement of Virus, malware/adware protection using TrendMicro Office Scan, Spyware Doctor and Postini, System update management using WSUSHelpdesk and trouble ticket management and responseSupported Corporate applications – MS-Office 2003-07, MS-Project, MS-Access, Spectrum Accounting/SQL Server

As part of the Central Services Center [CSC] group, I provided level 1 & 2 helpdesk support to clients of All Covered, an Outsourced IT provider. Helpdesk support covered all areas of support from PDA’s to File Print and Mail services as well as SPAM and malware protection, VPN and Firewall protection and Network user administration. I was also part of a pilot project which provided scheduled evaluation and maintenance for clients, which includuded checking server and router event logs, creating action items for service, checking network and DB backups, patch status, performing backups of routers and firewalls, Checking status of centralized Antivirus and patch management products, testing internet bandwidth and providing the client with a report of the network staus.

Provided support to IBM as a subcontractor to Firemans Fund Ins. For a corporate wide initiative to upgrade all Company desktops and laptops with new equipment at current patch levels while retaining system setting and local data for the end user . Also provided support to the internal IT group in diagnosing and correcting ongoing helpdesk support issues, imaging & repairing reclaimed equipment, re-imaging equipment for re-deployment, Inventory, Warranty returns to manufactures and Inventory control maintenance.

Reporting to senior management of a Payroll Benefits and HRMS Software Application Provider. Responsible for LAN/WAN infrastructure and the support of the user community. Duties: Network Design & engineering, selection and implementation of networking components and software on all servers and workstations used in development of applications, Websites/servers for Marketing and Customer Support, ISP and Carrier negotiations and selection.. Managed staff of 6 employees, maintain, troubleshoot and install hardware and software. I proactively communicated technical issues to management, staff and clients in order to facilitate resolutions. Identify and resolve software related problems, including internet connectivity, network issues, hardware configurations and application interaction issues. Developed a knowledge base for support tracking and network admin. Also designed or help design several other db’s for internal company use such as Inventory, product testing and customer tracking.

Network Systems Engineer: responsible for oversight of all aspects of network system sales. Perform initial needs analysis with sales team for the client. Design and installation of all network components and software. Basic administrator training and post sales support of network installations

Corporate and Government sales. Helped develop and implement a strategic corporate account sales plan for the SF bay area as part of the Computerland Corporate owned Stores. Targeted Government and large corporate accounts including several large contracts with the State of California, Kaiser Aluminum & Electronics, NASA Ames, Diamond Nuts and a premier installation at the Oakland Coliseum. Specialized in Network & Micro to Mainframe communications equipment, installations and maintenance contracts. Made several appearances for Computerland TV as a technical specialist and was featured in several articles in Computerland, Novell and Compaq newsletters.