Responsibilities including supporting and driving strong partnerships by advocating for optimal outcomes between ADP and global clients with multi-country portfolios across the globe, while overseeing the operational health of the ADP-client relationship. Analyze and maneuver through ADP internal structures and departments to ensure clients are connected with all relevant ADP stakeholders.

Responsibilities include serving as direct support for team manager by mitigating risk in performing time sensitive audits of funders, providing client escalation support, reporting, OFAC responses, GL management, aging item management, banking relations, workflow approvals, wire rejections, reconciliations, and leading, developing, and engaging associates in their day to day tasks and overall performance to include: team activities, time management, scheduling, disciplinary action and performance appraisals. • Service Excellence Coordinator • Emerging Leader Program Graduate • Learning Café Collaborator

Served as Human Capital Management Account Manager for a dedicated Book of Business and providing service and support to clients who are utilizing the Payroll, Time & Attendance and HRB modules while analyzing, researching and testing outcomes for effective and timely client resolutions.Key Projects:• Team Queue Lead & New Hire Mentor • Emerging Leader Program: 2018 Cohort• Core C.A.R.E.S. Training Pilot Participant• Core Sales Solutions Moderator• Global Emerging Leader Graduate• MAS Collaboration Committee • Successful Completion of Knowledge Path Levels 1-3• People Pillar – Day In The Life Project Lead Member • Business Resource Groups: Generations, iWin, ADP Pride

Provided litigation support to clients, attorneys, and opposing counsel, case work, witness and discovery support, file and exhibit maintenance, scheduling, and trial preparation. • National Association for Legal Professional• El Paso Country Legal Support Association • El Paso Association for Court Coordination

Provided litigation support to clients, attorneys, and opposing counsel, case work, witness and discovery management, scheduling, and trial preparation. • Case & Discovery Management • National Association for Legal Professional• El Paso County Legal Support Association: Member, Secretary• El Paso Association for Court Coordination: Members

Office management, support to attorneys and clients, trial support, accounts payable and receivable, client invoicing, maintaining firm computers, network and website direction. Served as liaison between attorneys and staff, opposing counsel, court officials, experts, witnesses, and the general public including press and marketing contacts. Maintained attorney calendars, appointment scheduling, staff management.