Tamara Fisher Email & Phone Number

Oceanside, Ca, Us

San Diego, California, United States

Collaborating with Customer Analytics to drive customer obsession and innovation

Virtual - California

Los Angeles County, California, United States

Prescott Valley, Arizona, United States

Moved into this generalized role when company moved its operations to Arizona in 2016. Setup Arizona operations including new IT systems, warehouse, contracted with vendors and suppliers, ERP system, CRM system, phone systems, hired staff, negotiated contracts. Assist with day to day operational questions and issues as needed. Work with customers on special projects and supply chain logistics. Trained staff on ERP system, accounting processes, inventory management, shipping and receiving.

El Cajon, Ca

Responsible for leading Sales & Marketing team, developing new business opportunities and increasing sales. Drove brand awareness in three separate divisions of the company – Classic Shocks, Suspension and Power Sports/Government Sales. Deployed reorganization of sales department. Successfully launched Method CRM. Spearheaded overhaul of Sales & Marketing department. Hired, trained and lead supply chain sales team. Reversed declining sales trend. Performed above expectation by increasing sales YOY by over 12% and increased brand awareness within existing and new markets. Conceived, designed and implemented marketing program for side-by-side vehicles to be used in the fire and rescue markets. Established increased customer satisfaction from a 2.0 to 4.5. Reversed negative customer retention trend and brought back lost customers through customer service training and implementation of quality customer service practices. Created sales and pricing programs for existing customers, smoothed sporadic sales revenue spikes and increased bottom line. Built relationships with existing customers while consistently reaching new customers. Traveled extensively to customers within the US. Authored short and long term business plans for Classics Shocks division and Power Sports Division. Developed networking contacts within governmental agencies, making sales to Local, State and National organizations and agencies. Built reputation based on quality, customer service, and value, creating a positive P&L impact. Obtained GSA Contract.

Directed overall operations and P&L management for 100,000 sq. ft. manufacturing facility comprised of 40 to 100 employees. Established performance indicators, operating goals, productivity improvements, overhauled corporate procedures to increase productivity, and worked with VP of Manufacturing to implement lean manufacturing and just-in-time inventory programs. Functional areas of management included: strategic planning with Board of Directors, human resources, business development, marketing, sales, product management, and finance. Created and developed strategic alliances with vendors and suppliers.Increased inventory accuracy to 98.8% consistently. Reduced cost of lost inventory through improvement of shipping and receiving practices thus improving profitability. Analyzed inventory shelf life, partnered with Sales Department to create sales programs targeted to decrease stagnate inventory. Increased customer satisfaction by quick order turnaround and accuracy and a minimum 95% order fulfillment rate. Reorganized warehouse, added inventory cycle count inventory control. Lead logistics, shipping and receiving team increasing employee retention.Planned all trade show activities including selection of booth, design, layout, sourcing, logistics, and staffing booth. Lead marketing team in customer contacts, show specials, appointments and scheduling. Analyzed show ROI, budgets and P&L impact. Authored HR employee manual. Established company wide policies and built operations by taking the company from one market segment to three market segments. Wrote and analyzed reports from all aspects of business including finance, sales, cost, inventory and P&L. Worked closely with CFO to control costs, financial reporting and profitability.

Studied existing manufacturing, production, operations and financial procedures. Reviewed the process for improvement map and created procedures for implementation of Exact Macola ERP system. Upgraded hardware, setup security and system backups. Configured workstations and individual security settings based on position. Setup maintenance files, entered all necessary data and tested for accuracy. Documented procedures and trained employees in new procedures. Created reports for analyzation of financial data, sales data, cost and inventory data. Worked with VP of manufacturing on procedures for Shop Floor, Production and material planning.

Coordinated and implemented ERP software, Exact Macola. Recommended procedural improvements and implemented said improvements as necessary. Provided customer support, training and sales. Also ran a division called Regency Training Centers where I created and taught classroom type of training for software applications. I also wrote all training manuals associated with the classes.

Sales & MarketingCompany Policies and ProceduresAssisted staff with questions and problemsOversaw outside sales staff and supportedAssisted Sales & Marketing Manager

Master Of Arts - Ma, Organizational Leadership

Starting my master’s over again at this amazing institution…

Post Bachelor'S Work, 4.0

Master Of Arts (Ma), Curriculum And Instruction

Babs, Behavioral Sciene

Activities and Societies: Worked full time while obtaining my bachelor's degree

Bachelor'S Degree, Journalism

Education record

Activities and Societies: Young Republican Club Science Club ASB Yearbook Choir TennisVolunteered over 300 hours at Grossmont Hospital ASB.

Master'S Degree, Organizational Leadership

Master'S Degree, Organizational Leadership

Excited to be launching a new adventure by beginning my Organizational Leadership master's program in the fall