Tien Pham Email & Phone Number

San Diego, California, United States

• Troubleshoot, resolve, and document more complex tickets related to technicaldifficulties with employee hardware, software, and network.• Work and interface with end users on a daily basis. Install, configure, and support clientworkstations and laptops.• Configure user accounts, user profiles, and system policies within Microsoft ActiveDirectory Domains.• Maintain and patch software and equipment as needed as well as take part in networkdocumentation and asset inventory.• Assist with reviewing security alert and Microsoft Quarantine, blacklisting maliciouswebpage, email address and perform full system scan of affected user.• Assist in the configuration and maintenance servers, switches and routers.• Assist Manager and Director in specific project tasks as directed.

San Clemente, California, United States

• Created Third Party Risk Management Assessment (TPRMA).• Reviewed and consult client to improve Security Policy.• Managed vulnerabilities found in SOC reports using Qualyst.• Attend all meeting with clients and participated in every process of the project.

• First level response.• Supported customers and tracked calls using ticket flow program.• Assisted with troubleshooting customer setup with the provided guideline from thecompany.• Provided solution and escalated to higher level support when needed.• Setup VOIP and firewall configured.• Dispatched field technician when needed.

San Diego, California, United States

Trained and interviewed new employeesInventory managementWorked with manager to supervised shiftsCustomer service

San Diego, California, United States

Volunteered at Sharp Hospital Outpatient Observation UnitTransferred and discharged patients Supported and followed Physician Assistant ordersChanged unit's beds and personal items

San Diego, California, United States

Worked part-timeProvided information for customersAnswered phone calls and prepared documents for meetings