Tim Harper Email and Phone Number
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Tim Harper is a Senior Director of Product - Ensuring product success with long-term strategy & tactical execution at Iodine Software. He possess expertise in saas, enterprise software, salesforce.com, databases, agile methodologies and 41 more skills. Colleagues describe him as "Tim has been such a huge asset to our team and to our product. He has a strong sense of empathy that not only helps him understand our users’ major problems, but also helps build strong relationships with his fellow colleagues. He also has a penchant for connecting the dots and digging deeper to understand the “Why?” He’s an active and engaged listener, always curious, always asking for more details and posing thoughtful, clarifying questions to the benefit of everyone around him. He consistently and intentionally takes the time to expand his knowledge of our domain, like going to industry boot camps, listening to industry podcasts and attending industry webinars, all of his own volition. He’s super communicative, multi-talented, and great at working across teams. And on top of all these traits that make him such a valuable Product Manager, Tim’s also easy-going, personable, humble, and always willing to help. I can’t even count the number of times I’ve had to pull him in last-minute to assist with Marketing and Sales efforts while he gladly lent a helping hand. Tim is truly a joy to work with, and I highly recommend him for any Product Manager position." and "Tim is an excellent communicator who constantly maintains a business-minded approach to challenges. He always goes above and beyond to lend a hand, even with the simplest tasks."
Iodine Software
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Senior Director Of Product InnovationIodine Software Jan 2024 - PresentUs -
Senior Director Of ProductIodine Software Feb 2023 - Jan 2024Us -
Director Of Product ManagementIodine Software Apr 2021 - Feb 2023Us -
Principal Product ManagerIodine Software Sep 2020 - Apr 2021Us- Develop product strategy and present to executive leadership team and board of directors- Directly manage three Product Managers, cumulatively driving 8-10 concurrent product initiatives- Coordinate with other department leads to craft inter-departmental processes and escalation paths -
Senior Product ManagerIodine Software Jan 2018 - Sep 2020Us- Led the scaling of a point solution enterprise product to a robust product platform- Interviewed, hired, & managed three additional Product Management team members- Collaborated with strategic clients for development partnerships on major product initiatives- Drove incubation of new, early stage products & modules- Defined overall product goals, KPIs, & operational metrics- Managed global cross-functional team through transition to remote work during COVID pandemic -
Product ManagerIodine Software Apr 2015 - Jan 2018Us- Conducted market research and interviewed SMEs as part of product discovery- Presented product roadmap and priorities to executive leadership- Mocked up preliminary wireframes using Sketch, Balsamiq, & Axure- Iterated on designs and artwork with UX/UI designers- Managed development projects using Agile methodologies- Conducted national webinars for introduction of new releases and product training- Provided product sales support when presenting demos to prospective clients- Joined client calls for ongoing training and feedback -
Implementation Manager & Acting Product ManagerIodine Software May 2014 - Apr 2015Us- Customized product features based on client requests- Configured client-specific environment settings- Deployed product updates to client environments- Coordinated calls and project plans for client implementations- Built Salesforce dashboards for support and service metrics- Managed projects for other special initiatives -
Senior Business Analyst (Product Management)Accruent Jan 2013 - Apr 2014Austin, Tx, Us- Attended industry conferences to gain insight into market problems.- Worked with customers to understand business needs.- Wrote product requirements documents used for reference by Development, QA, Documentation, Sales, and Product Management teams.- Designed product features to suit market requirements, and communicated designs to Development and QA teams.- Managed and prioritized enhancement requests from clients, as well as Customer Support and Services teams.- Prioritized product backlog and upcoming releases in Jira.- Tracked release progress using Agile scrum methodologies.- Coordinated with Product Marketing team to develop go-to-market strategies for new and existing product modules.- Certified in Pragmatic Marketing practices. -
Support Team LeadAccruent Feb 2011 - Jan 2013Austin, Tx, Us- Led two acquisitions of Customer Support teams for enterprise SaaS real estate & facility management applications.- Managed two teams, totaling 7 direct reports.- Wrote training curricula, quizzes, and exams to quickly on-board new Support Engineers.- Developed automated data entry scripts using Watir that reduced need for manual data entry.- Migrated data between CRM systems using Python scripts and APIs.- Built reports, analytics, and customized business logic in Salesforce.com to suit Customer Support processes.- Created and standardized processes for the following Customer Support responsibilities: • Triage of defects and enhancements with Development and Product Management teams • Data conversion and loading for new client implementations • On-call responsibilities and rotations -
Support EngineerAccruent Sep 2010 - Feb 2011Austin, Tx, Us- Troubleshot on-premise enterprise real estate management software.- Managed and documented cases in Salesforce.com CRM software.- Coordinated conference calls and Webex screen-sharing sessions with clients and internal subject matter experts.- Routed software defects and enhancements to Development and Product Management teams.- Wrote queries and used traces and monitoring in MS SQL Server Management Studio to troubleshoot database issues.
Tim Harper Skills
Tim Harper Education Details
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Mcneese State UniversityComputer Science -
Louisiana State UniversityPhysics & Mathematics
Frequently Asked Questions about Tim Harper
What company does Tim Harper work for?
Tim Harper works for Iodine Software
What is Tim Harper's role at the current company?
Tim Harper's current role is Senior Director of Product - Ensuring product success with long-term strategy & tactical execution.
What is Tim Harper's email address?
Tim Harper's email address is ti****@****are.com
What is Tim Harper's direct phone number?
Tim Harper's direct phone number is +133766*****
What schools did Tim Harper attend?
Tim Harper attended Mcneese State University, Louisiana State University.
What skills is Tim Harper known for?
Tim Harper has skills like Saas, Enterprise Software, Salesforce.com, Databases, Agile Methodologies, Scrum, Sql, Jira, Cloud Computing, Team Management, Business Intelligence, Sharepoint.
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