Thomas Higginbotham Email & Phone Number

Virtual Office

Project Management in support of Network Endpoint deployment/refresh for major global financial client.• Managed team providing operations support for turn-up/refresh of over 100 endpoint sites.

Virtual Office

Project Management and Process Development in support of AT&T Lifecycle Team managing global network for Enterprise Client• Developed, implemented and managed process for network infrastructure project request intake, scope definition, proposal and execution.• Representative projects: large site network refreshes, new site turnups, large campus wireless network deployment to support 'connected industrial worker' pilot program. network partitioning/separation to support spinoff program

Virtual Office

Project Management and Process Development in support of Transition Teams migrating Enterprise Client networks to AT&T Management• Client transitions supported: General Motors, Eli Lilly, State of Georgia, IBM, Computer Sciences Corporation, Arcadis• Representative cross functional projects/processes: o Cloud-based network monitoring/reporting application implementation for over 150 client sites o Service Assurance process improvement o Billing… Show more Project Management and Process Development in support of Transition Teams migrating Enterprise Client networks to AT&T Management• Client transitions supported: General Motors, Eli Lilly, State of Georgia, IBM, Computer Sciences Corporation, Arcadis• Representative cross functional projects/processes: o Cloud-based network monitoring/reporting application implementation for over 150 client sites o Service Assurance process improvement o Billing process implementation - PMO process migration and FMO process implementation o Various projects associated with migrating client inventory to AT&T management systems. o ITIL conformant operations process definition/implementation. Show less

Piscataway, Nj

Managed large cross-functional project teams in developing solution proposals and contracts for telecommunications customers. Coordinated account teams, technical architects, product and service managers in defining, formally documenting and pricing multi-million dollar operations support systems solution proposals. Coordinated internal business processes for corporate review, risk analysis and approval of customer offers and contracts.

Brooklyn, Ny

Managed process engineering and quality assurance organization during business transition period. Key member of management team reengineering operations and developing technology services business. Project and technical team leader planning and executing Y2K desktop computer deployments in a metropolitan area network for over 150 locations of the New York City Housing Authority. Technical interface to prime system integration contractor. Built/trained installation teams and provided… Show more Managed process engineering and quality assurance organization during business transition period. Key member of management team reengineering operations and developing technology services business. Project and technical team leader planning and executing Y2K desktop computer deployments in a metropolitan area network for over 150 locations of the New York City Housing Authority. Technical interface to prime system integration contractor. Built/trained installation teams and provided on-site technical leadership. Provided coordination and guidance to inventory management organization in establishing equipment staging, pre-configuration and delivery logistics. Technical team leader for numerous projects to establish value add and field service line of business. Defined and implemented technical service delivery and supporting business processes. Show less

Brooklyn, Ny

Technical lead and project manager for manufacturing engineering team establishing quality management system and reengineering processes to support ISO-9000 Registration initiative. Company successfully achieved ISO-9001 Registration. Key activities included: Initial research Policy/procedure development  Coordination with Quality Program director Staff trainingDeveloped, integrated and deployed robotic/automation systems in production processes, driving… Show more Technical lead and project manager for manufacturing engineering team establishing quality management system and reengineering processes to support ISO-9000 Registration initiative. Company successfully achieved ISO-9001 Registration. Key activities included: Initial research Policy/procedure development  Coordination with Quality Program director Staff trainingDeveloped, integrated and deployed robotic/automation systems in production processes, driving utilization of state-of-the-art technology and process techniques in electronics manufacturing processes. Developed and maintained associated technical and business process support operations.Planned and coordinated multiple projects deploying systems and processes to reduce costs for field service programs, attaining averages of 50% reduction in service parts costs while developing > $15,000,000 in production revenue and establishing the base for an additional $30,000,000 in associated revenue.Technical lead and project manager for program to reverse engineer cable communications device and establish contract manufacturing/test processes to supplement offshore supply for major cable communications equipment provider. Developed and qualified product prototypes Established and qualified suppliers Developed and implemented production and test processes Developed logistics processes Trained production staff Scaled production to 15,000 units per month Show less

Bachelor Of Science (Bs), Electrical And Electronics Engineering

Associate Of Science (A.S.), Electronic Engineering Tecnnology