Terry P. Email & Phone Number

Calgary, Alberta, Canada

* Serve as the primary point of contact and manage the entire lifecycle of thousands of computers, laptops, monitors, and peripherals.* Document client interactions and monitor the deployment status of workstations at client sites to ensure accurate and timely updates.* Deliver training and technical support to clients and deployment technicians via Outlook, Teams, and comprehensive written documentation.* Image devices and assist with audiovisual (AV) installations to ensure optimal setup and functionality.* Enhanced an existing process, reducing error rates by approximately 60%, thereby significantly improving client satisfaction and operational efficiency.

Calgary, Alberta, Canada

* Developed and implemented updated Standard Operating Procedures (SOPs) in collaboration with clients to streamline onboarding for future employees.* Processed incoming storage media, achieving a 100% disposal rate in compliance with data protection standards.* Configured and installed HPE OfficeConnect 1420 switches to enhance network connectivity and ensure seamless device integration.* Executed comprehensive cable management for switches and devices, optimizing network organization and operational efficiency.* Oversaw inventory management and conducted troubleshooting using ConnectWise to maintain system integrity and performance.* Decommissioned end-of-life (EOL) assets, ensuring secure disposal and compliance with organizational and regulatory standards.

Calgary, Alberta, Canada

Information Technology, Network Systems, 3.74

Bachelor Of Science - Bs, Chemistry