Currently, I work with a team of developers to design, develop, deploy, and support continuously improved versions of Teradata's highly customized on-premise installation of Microsoft Dynamics CRM 2013. We develop custom plug-ins, batch jobs, entities, integration solutions, and reports utilizing SSRS (SQL Server Reporting Services) when building solutions to match user requirements. This system supports the Sales and Marketing divisions worldwide, and is replacing an old version of SalesForce.… Show more Currently, I work with a team of developers to design, develop, deploy, and support continuously improved versions of Teradata's highly customized on-premise installation of Microsoft Dynamics CRM 2013. We develop custom plug-ins, batch jobs, entities, integration solutions, and reports utilizing SSRS (SQL Server Reporting Services) when building solutions to match user requirements. This system supports the Sales and Marketing divisions worldwide, and is replacing an old version of SalesForce. We typically release several technical and functional versions a year, with patches and bug fixes released as needed. In addition to the CRM team, I support several custom support sites built in SharePoint. They each support various systems we have within the company. Some of what they do include: The ability to submit support tickets, the automated notification of support personnel, the tracking of SLA's (Service Level Agreements), and interactive content management. Show less

Currently developing external client faced website aimed at reducing IT support requests. Aiding in the global Windows Server 2003 upgrade efforts. Collaborating with colleagues in the construction of a centralized internal knowledge base.

Responsible for deepening skill levels and ensuring success to all students regardless of their situation. Additionally, organized various group study sessions and leadership workshops to build motivation and determination among students struggling academically