Tim Miles Email & Phone Number

Southfield, Michigan, US

Nordborg, DK

Dublin, Ireland, IE

Lisle, IL, US

• Oversaw team of 6 Supply Chain professionals in managing service parts availability for new product launches, recalls, campaigns, high warranty and remanufactured parts. Directed service parts strategy, inventory.
• Launched 8 major programs in 2015 with 100% of critical and 98% of all service parts available at launch. This included 3 programs which required procurement of all parts from OEM supplier in China for product support.
• Led lean project which developed new metrics and reporting that reduced past due purchase orders. Within 8 weeks of implementing new process, past due purchase orders were reduced 70%, and stabilized below targeted.
• Implemented remanufactured diesel particulate filter program that reduced warranty expense by managing core returns/fallout and working to seed program with new product which allowed customers to purchase lower cost.

Lisle, IL, US

• Managed new model launches for service parts and managed team of 7 component engineers in releasing and maintaining service parts master system.
• Led implementation of Parts Master system for new part setup team that required hiring team of component engineers, developing business requirements for new system, coordinating testing parameters, testing and training.
• Managed all high-warranty parts related to 2010 engine launch including working through transitions from inferior to improved parts and new service strategies that reduced warranty expense. Teamed with supply base in.

Lisle, IL, US

• Managed 10 Inventory Planners and $100M+ of inventory. Supported 2 major OEM accounts.
• Served in launch team that implemented new forecasting/planning system (Oracle).
• Developed business system requirements to launch new OEM account and successfully managed customer service at launch.

Lisle, IL, US

• Drove all aspects of service parts readiness for new model launches.
• Produced new metrics and tracking process for executive review package that allowed improved program management of product launches.
• Created new processes that supported 3rd-party engineered programs that ensured compatibility with traditional programs.

Lisle, IL, US

• Delivered ongoing cost savings and maintained contracts for 3rd party packaging services and materials.
• Developed and negotiated new performance based contract for 3rd-party packaging services resulting in 10% annual cost reduction and improved service levels.
• Launched re-branded packaging successfully with no budget by re-quoting, re-sourcing and negotiating to reduce number of suppliers. Reduced annual cost of packaging $200K in 1st year.

Lisle, IL, US

• Oversaw operations at 3PL packaging and 1 off-site storage location.
• Integrated new order management system and developed new metrics that monitored performance.
• Initiated new program that moved dealer return parts processing out of local distribution center that reduced costs and improved processing time.

Oversaw inventory and kit releasing to production floor.